| Summary: | VMWare full refresh fail on 'The session is not authenticated.' | ||||||
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| Product: | Red Hat CloudForms Management Engine | Reporter: | Ilanit Stein <istein> | ||||
| Component: | Providers | Assignee: | James Wong <jwong> | ||||
| Status: | CLOSED INSUFFICIENT_DATA | QA Contact: | Ilanit Stein <istein> | ||||
| Severity: | medium | Docs Contact: | |||||
| Priority: | medium | ||||||
| Version: | 5.7.0 | CC: | bsorota, gblomqui, istein, jfrey, jhardy, jwong, obarenbo, pmukhedk | ||||
| Target Milestone: | GA | Flags: | pmukhedk:
needinfo-
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| Target Release: | cfme-future | ||||||
| Hardware: | Unspecified | ||||||
| OS: | Unspecified | ||||||
| Whiteboard: | vmware:ems_refresh | ||||||
| Fixed In Version: | Doc Type: | If docs needed, set a value | |||||
| Doc Text: | Story Points: | --- | |||||
| Clone Of: | Environment: | ||||||
| Last Closed: | 2017-06-29 17:59:59 UTC | Type: | Bug | ||||
| Regression: | --- | Mount Type: | --- | ||||
| Documentation: | --- | CRM: | |||||
| Verified Versions: | Category: | --- | |||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||
| Attachments: |
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Created attachment 1229441 [details]
evm.log
I didn't manage to reproduce. It tried few times, on recent CFME versions (following CFME-5.7.0.14, reported). Hi Prasad, Can you please share an update on the status of this ticket? There hasn't been any activity in almost 6 months. thank you Bronagh |
Description of problem: When adding VMWare provider for the first time on a new installed CFME, Initial refresh failed, and the following refresh trials, failed as well on: Handsoap::Fault { :code => 'ServerFaultCode', :reason => 'The session is not authenticated.' } The VMWare provider credentials validate passed, and Add operation was OK too. From evm.log: [----] E, [2016-12-08T04:23:02.227554 #12840:5cfff30] ERROR -- : <VIM> ******* Handsoap::Fault [----] E, [2016-12-08T04:23:02.227857 #12840:5cfff30] ERROR -- : <VIM> Handsoap::Fault { :code => 'ServerFaultCode', :reason => 'The session is not authenticated.' } [----] E, [2016-12-08T04:23:02.227995 #12840:5cfff30] ERROR -- : <VIM> /opt/rh/cfme-gemset/bundler/gems/handsoap-b1247a733ca3/lib/handsoap/service.rb:217:in `on_fault' /opt/rh/cfme-gemset/bundler/gems/handsoap-b1247a733ca3/lib/handsoap/service.rb:307:in `dispatch' /opt/rh/cfme-gemset/bundler/gems/handsoap-b1247a733ca3/lib/handsoap/service.rb:211:in `invoke' /var/www/miq/vmdb/gems/pending/VMwareWebService/VimService.rb:1181:in `waitForUpdatesEx' /var/www/miq/vmdb/gems/pending/VMwareWebService/MiqVimUpdate.rb:31:in `monitorUpdatesInitial' /var/www/miq/vmdb/gems/pending/VMwareWebService/MiqVimUpdate.rb:108:in `monitorUpdates' /var/www/miq/vmdb/gems/pending/VMwareWebService/DMiqVim.rb:88:in `monitor' /var/www/miq/vmdb/gems/pending/VMwareWebService/DMiqVim.rb:44:in `block in initialize' [----] E, [2016-12-08T04:23:02.395749 #12840:4c5130] ERROR -- : <VIM> MiqVimBroker.getMiqVim: failed to create new connection for 10.8.58.22_root [----] E, [2016-12-08T04:23:02.395905 #12840:4c5130] ERROR -- : <VIM> Handsoap::Fault: Handsoap::Fault { :code => 'ServerFaultCode', :reason => 'The session is not authenticated.' } Version-Release number of selected component (if applicable): CFME-5.7.0.14 VSphere55 Additional info: * After removing this VMWare provider, and adding it back, refresh worked just fine.