Bug 1402797 - VMWare full refresh fail on 'The session is not authenticated.'
Summary: VMWare full refresh fail on 'The session is not authenticated.'
Keywords:
Status: CLOSED INSUFFICIENT_DATA
Alias: None
Product: Red Hat CloudForms Management Engine
Classification: Red Hat
Component: Providers
Version: 5.7.0
Hardware: Unspecified
OS: Unspecified
medium
medium
Target Milestone: GA
: cfme-future
Assignee: James Wong
QA Contact: Ilanit Stein
URL:
Whiteboard: vmware:ems_refresh
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2016-12-08 11:23 UTC by Ilanit Stein
Modified: 2018-04-09 12:04 UTC (History)
8 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2017-06-29 17:59:59 UTC
Category: ---
Cloudforms Team: ---
Target Upstream Version:
pmukhedk: needinfo-


Attachments (Terms of Use)
evm.log (7.31 MB, application/x-gzip)
2016-12-08 11:26 UTC, Ilanit Stein
no flags Details


Links
System ID Private Priority Status Summary Last Updated
Red Hat Bugzilla 1412179 0 high CLOSED VMware EMS Refresh fails with "block (2 levels) in getMoPropMulti' error 2021-02-22 00:41:40 UTC

Internal Links: 1412179

Description Ilanit Stein 2016-12-08 11:23:11 UTC
Description of problem:
When adding VMWare provider for the first time on a new installed CFME,
Initial refresh failed, and the following refresh trials, failed as well on:

Handsoap::Fault { :code => 'ServerFaultCode', :reason => 'The session is not authenticated.' }

The VMWare provider credentials validate passed, and Add operation was OK too.

From evm.log:

[----] E, [2016-12-08T04:23:02.227554 #12840:5cfff30] ERROR -- : <VIM> ******* Handsoap::Fault
[----] E, [2016-12-08T04:23:02.227857 #12840:5cfff30] ERROR -- : <VIM> Handsoap::Fault { :code => 'ServerFaultCode', :reason => 'The session is not authenticated.' }
[----] E, [2016-12-08T04:23:02.227995 #12840:5cfff30] ERROR -- : <VIM> /opt/rh/cfme-gemset/bundler/gems/handsoap-b1247a733ca3/lib/handsoap/service.rb:217:in `on_fault'
/opt/rh/cfme-gemset/bundler/gems/handsoap-b1247a733ca3/lib/handsoap/service.rb:307:in `dispatch'
/opt/rh/cfme-gemset/bundler/gems/handsoap-b1247a733ca3/lib/handsoap/service.rb:211:in `invoke'
/var/www/miq/vmdb/gems/pending/VMwareWebService/VimService.rb:1181:in `waitForUpdatesEx'
/var/www/miq/vmdb/gems/pending/VMwareWebService/MiqVimUpdate.rb:31:in `monitorUpdatesInitial'
/var/www/miq/vmdb/gems/pending/VMwareWebService/MiqVimUpdate.rb:108:in `monitorUpdates'
/var/www/miq/vmdb/gems/pending/VMwareWebService/DMiqVim.rb:88:in `monitor'
/var/www/miq/vmdb/gems/pending/VMwareWebService/DMiqVim.rb:44:in `block in initialize'
[----] E, [2016-12-08T04:23:02.395749 #12840:4c5130] ERROR -- : <VIM> MiqVimBroker.getMiqVim: failed to create new connection for 10.8.58.22_root
[----] E, [2016-12-08T04:23:02.395905 #12840:4c5130] ERROR -- : <VIM> Handsoap::Fault: Handsoap::Fault { :code => 'ServerFaultCode', :reason => 'The session is not authenticated.' }


Version-Release number of selected component (if applicable):
CFME-5.7.0.14
VSphere55


Additional info:
* After removing this VMWare provider, and adding it back, refresh worked just fine.

Comment 2 Ilanit Stein 2016-12-08 11:26:45 UTC
Created attachment 1229441 [details]
evm.log

Comment 4 Ilanit Stein 2017-01-03 08:34:23 UTC
I didn't manage to reproduce. It tried few times, on recent CFME versions (following CFME-5.7.0.14, reported).

Comment 9 Bronagh Sorota 2017-06-29 15:33:21 UTC
Hi  Prasad,
Can you please share an update on the status of this ticket? There hasn't been any activity in almost 6 months. 

thank you
Bronagh


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