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Description of problem: When adding VMWare provider for the first time on a new installed CFME, Initial refresh failed, and the following refresh trials, failed as well on: Handsoap::Fault { :code => 'ServerFaultCode', :reason => 'The session is not authenticated.' } The VMWare provider credentials validate passed, and Add operation was OK too. From evm.log: [----] E, [2016-12-08T04:23:02.227554 #12840:5cfff30] ERROR -- : <VIM> ******* Handsoap::Fault [----] E, [2016-12-08T04:23:02.227857 #12840:5cfff30] ERROR -- : <VIM> Handsoap::Fault { :code => 'ServerFaultCode', :reason => 'The session is not authenticated.' } [----] E, [2016-12-08T04:23:02.227995 #12840:5cfff30] ERROR -- : <VIM> /opt/rh/cfme-gemset/bundler/gems/handsoap-b1247a733ca3/lib/handsoap/service.rb:217:in `on_fault' /opt/rh/cfme-gemset/bundler/gems/handsoap-b1247a733ca3/lib/handsoap/service.rb:307:in `dispatch' /opt/rh/cfme-gemset/bundler/gems/handsoap-b1247a733ca3/lib/handsoap/service.rb:211:in `invoke' /var/www/miq/vmdb/gems/pending/VMwareWebService/VimService.rb:1181:in `waitForUpdatesEx' /var/www/miq/vmdb/gems/pending/VMwareWebService/MiqVimUpdate.rb:31:in `monitorUpdatesInitial' /var/www/miq/vmdb/gems/pending/VMwareWebService/MiqVimUpdate.rb:108:in `monitorUpdates' /var/www/miq/vmdb/gems/pending/VMwareWebService/DMiqVim.rb:88:in `monitor' /var/www/miq/vmdb/gems/pending/VMwareWebService/DMiqVim.rb:44:in `block in initialize' [----] E, [2016-12-08T04:23:02.395749 #12840:4c5130] ERROR -- : <VIM> MiqVimBroker.getMiqVim: failed to create new connection for 10.8.58.22_root [----] E, [2016-12-08T04:23:02.395905 #12840:4c5130] ERROR -- : <VIM> Handsoap::Fault: Handsoap::Fault { :code => 'ServerFaultCode', :reason => 'The session is not authenticated.' } Version-Release number of selected component (if applicable): CFME-5.7.0.14 VSphere55 Additional info: * After removing this VMWare provider, and adding it back, refresh worked just fine.
Created attachment 1229441 [details] evm.log
I didn't manage to reproduce. It tried few times, on recent CFME versions (following CFME-5.7.0.14, reported).
Hi Prasad, Can you please share an update on the status of this ticket? There hasn't been any activity in almost 6 months. thank you Bronagh