Bug 1412118

Summary: RHEVH register to satellite 5.7 failed.
Product: Red Hat Enterprise Virtualization Manager Reporter: Wei Wang <weiwang>
Component: ovirt-nodeAssignee: Douglas Schilling Landgraf <dougsland>
Status: CLOSED NOTABUG QA Contact: Wei Wang <weiwang>
Severity: high Docs Contact:
Priority: unspecified    
Version: 3.6.9CC: cshao, gklein, huzhao, leiwang, lsurette, mmello, qiyuan, rbarry, weiwang, yaniwang, ycui, ykaul
Target Milestone: ---   
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2017-01-12 14:56:46 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: Node RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
log files
none
my_sat5.7_log
none
mmello_sat62_log none

Description Wei Wang 2017-01-11 10:01:05 UTC 
Created attachment 1239398 [details]
log files

Description of problem:
RHEVH register to satellite 5.7 failed.

Version-Release number of selected component (if applicable):
rhevh-7.3-20170110.1.el7ev.iso
ovirt-node-3.6.1-40.0.el7ev.noarch
satellite 5.7


How reproducible:
100%


Steps to Reproduce:
1. Clean install RHEVH
2. Input below information:
username: admin
password: xxxxxx
type: satellite
URL: https://example57.redhat.com
CA URL: https://example57.redhat.com/pub/RHN-ORG-TRUSTED-SSL-CERT
3. Register to satellite

Actual results:
An error occurred while applying the changes: │
│Error registering to RHN account

Expected results:
RHEVH register to satellite 5.7 successfully.


Additional info:
Check the config-file:
1. There is no RHN-ORG-TRUSTED-SSL-CERT file under /usr/share/rhn folder in rhevh
2. "serverURL" is configured wrong in /etc/sysconfig/rhn/up2date
Comment 1 Ryan Barry 2017-01-11 13:14:26 UTC 
Does this work with the previous build?
Comment 3 Marcelo Moreira de Mello 2017-01-11 14:54:03 UTC 
  Hello Wei, 

    Thanks for reporting this.  I'm going to check this today with Douglas and I'll report the results here. 

 Best,
mmello
Comment 4 Douglas Schilling Landgraf 2017-01-11 18:52:51 UTC 
I see from logs:

2017-01-11 09:28:08,510      ERROR Failed to call: /usr/sbin/rhnreg_ks --novirtinfo --norhnsd --nopackages --force --password XXXXXXXX --username admin --serverUrl https://satellite57jan3.redhat.com/XMLRPC --sslCACert /etc/sysconfig/rhn/RHN-ORG-TRUSTED-SSL-CERT
Traceback (most recent call last):
  File "/usr/lib/python2.7/site-packages/ovirt/node/setup/rhn/rhn_model.py", line 263, in commit
    process.check_call(Vars.argbuilder.get_commandlist())
  File "/usr/lib/python2.7/site-packages/ovirt/node/utils/process.py", line 139, in check_call
    return int(subprocess.check_call(*args, **kwargs))
  File "/usr/lib64/python2.7/subprocess.py", line 542, in check_call
    raise CalledProcessError(retcode, cmd)

Wei Wang,

I am unable to access satellite57jan3.redhat.com, is it down?
Comment 8 Wei Wang 2017-01-12 02:01:07 UTC 
Thanks mmello! I will retest with the environment you gave and give the report about satellite 5.7 here today.
Comment 10 Wei Wang 2017-01-12 03:29:10 UTC 
Created attachment 1239758 [details]
my_sat5.7_log
Comment 11 Wei Wang 2017-01-12 03:31:50 UTC 
Created attachment 1239759 [details]
mmello_sat62_log
Comment 15 Douglas Schilling Landgraf 2017-01-12 14:56:46 UTC 
Closing as the sat57 got all available subscriptions for the requested channel have been exhausted. 

Error Class Code: 70
Error Class Info: 
     All available subscriptions for the requested channel have been exhausted.
     Please contact a Red Hat Satellite Sales associate.
Explanation: 
     An error has occurred while processing your request. If this problem
     persists please consult the Red Hat Customer Portal Knowledge Base
     landing page on common registration Error Class Codes at
     https://access.redhat.com/solutions/17036 for a possible resolution.
     If you choose to open a support case in the Red Hat Customer Portal,
     please be sure to include details of what you were trying to do when
     this error occurred and specifics on how to reproduce this problem.


There is KCS about it:
https://access.redhat.com/solutions/18134


Thanks!