Bug 1425904

Summary: [RFE][RHEL6] Include Reason in cases of failed proxy
Product: Red Hat Enterprise Linux 6 Reporter: Deepu K S <dkochuka>
Component: redhat-support-toolAssignee: Vikas Rathee <vrathee>
Status: CLOSED WONTFIX QA Contact: BaseOS QE - Apps <qe-baseos-apps>
Severity: medium Docs Contact:
Priority: unspecified    
Version: 6.8CC: cww, daniele, dkochuka, vrathee
Target Milestone: rcKeywords: FutureFeature
Target Release: ---   
Hardware: x86_64   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of:
: 1457436 (view as bug list) Environment:
Last Closed: 2017-06-13 18:47:27 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 1457436, 1685295    

Description Deepu K S 2017-02-22 17:45:42 UTC 
Description of problem:
[RFE][RHEL6] Include Reason in cases of failed proxy connection.

In case of a failed proxy connection, we simply get
ERROR: Problem connecting to the support services API.  Is the service accessible from this host?

But with this it is not able to figure out the cause of this failure.

Version-Release number of selected component (if applicable):
redhat-support-tool-0.9.8-4.el6.noarch

How reproducible:
Always

Steps to Reproduce:
1. Add a proxy_url in redhat-support-tool.conf (failure condition)

2. # redhat-support-tool addattachment -c 01786133 glibc-2.12-1.192.el6.x86_64.rpm

3.Gives an "ERROR: Problem connecting to the support services API.  Is the service accessible from this host?"

Actual results:
$ redhat-support-tool addattachment -c 01786128 sosreport-uswaspl21k-20170205135147-01c9.tar.xz
Uploading sosreport-uswaspl21k-20170205135147-01c9.tar.xz to the case ...      failed.
ERROR: Problem connecting to the support services API.  Is the service accessible from this host?

$ env|grep -i HTT
http_proxy=
https_proxy=

$ unset http_proxy
$ unset https_proxy
$ redhat-support-tool addattachment -c 01786128 sosreport-uswaspl21k-20170205135147-01c9.tar.xz
Uploading sosreport-uswaspl21k-20170205135147-01c9.tar.xz to the case ...      failed.
ERROR: Problem connecting to the support services API.  Is the service accessible from this host?

Expected results:
Should give an ERROR message as in below case where the user password was wrong.
ERROR: Unable to connect to support services API.  Reason: Unauthorized

The goal would be a warning message of why direct / proxy connection has been refused.

Examples:
- port not reachable?
- proxy auth refused?
- upstream connection failed?

Additional info:
Comment 3 Chris Williams 2017-06-13 18:47:27 UTC 
Red Hat Enterprise Linux 6 transitioned to the Production 3 Phase on May 10, 2017.  During the Production 3 Phase, Critical impact Security Advisories (RHSAs) and selected Urgent Priority Bug Fix Advisories (RHBAs) may be released as they become available.
 
The official life cycle policy can be reviewed here:
 
http://redhat.com/rhel/lifecycle
 
This issue does not appear to meet the inclusion criteria for the Production Phase 3 and will be marked as CLOSED/WONTFIX. If this remains a critical requirement, please contact Red Hat Customer Support to request a re-evaluation of the issue, citing a clear business justification.  Red Hat Customer Support can be contacted via the Red Hat Customer Portal at the following URL:
 
https://access.redhat.com