Bug 1452765

Summary:	Customer unable to initiate VM console in VMware environment with 6.5 VC and ESXi 6.5
Product:	Red Hat CloudForms Management Engine	Reporter:	Thomas Hennessy <thenness>
Component:	Appliance	Assignee:	Brian McLaughlin <bmclaugh>
Status:	CLOSED DUPLICATE	QA Contact:	Kedar Kulkarni <kkulkarn>
Severity:	medium	Docs Contact:
Priority:	medium
Version:	5.7.0	CC:	abellott, hkataria, jdeubel, jhardy, jocarter, kkulkarn, myoder, obarenbo, saali
Target Milestone:	GA
Target Release:	cfme-future
Hardware:	x86_64
OS:	Linux
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Fixed In Version:		Doc Type:	If docs needed, set a value
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Clone Of:		Environment:
Last Closed:	2017-05-30 15:17:03 UTC	Type:	Bug
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oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
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Embargoed:

Description Thomas Hennessy 2017-05-19 15:02:38 UTC

Description of problem:VM console initiation thru CFME always fails in the environment described above, not sometimes, always.


Version-Release number of selected component (if applicable): Version: 5.7.1.3


How reproducible:
create environment with CFME at 5.7.1.3 with VC 6.5 and ESXi 6.5 with VMs discovered into the VMDB. Use CFME to attempt to initiate VM console.

Steps to Reproduce:
1.
2.
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Actual results: console initiation fails.


Expected results: console initiation should work at least some times.0


Additional info:

Comment 2 Thomas Hennessy 2017-05-19 15:05:56 UTC

Unlike the situation described by BZ 1404354 , this is not intermittent failure but always fails.

Customer is requesting information regarding if this should be working in his environment, and if the anser is "yes' then how do we reproduce this bug internally, or what diagnostics are needed from the customer environment to troubleshoot this?

Comment 4 Thomas Hennessy 2017-05-19 15:21:13 UTC

according to customer testing matrix see the following:

vCenter 5.5 \ Hypervisor 5.5 = Console works
vCenter 6.0 \ Hypervisor 5.5 = Console works
vCenter 6.5 \ Hypervisor 5.5 = Console works
vCenter 6.5 \ Hypervisor 6.5 = Console does not work