Bug 1455798
| Summary: | firefox does not start after update | ||
|---|---|---|---|
| Product: | Red Hat Enterprise Linux 7 | Reporter: | Oliver Ilian <oliver> |
| Component: | firefox | Assignee: | Martin Stransky <stransky> |
| Status: | CLOSED WORKSFORME | QA Contact: | Desktop QE <desktop-qa-list> |
| Severity: | unspecified | Docs Contact: | Lucie Vařáková <lmanasko> |
| Priority: | unspecified | ||
| Version: | 7.3 | CC: | hannukamarainen, jorilx, ktordeur, oliver, rgiles, sbandyop, stransky, tpelka |
| Target Milestone: | rc | Keywords: | Reopened |
| Target Release: | --- | ||
| Hardware: | Unspecified | ||
| OS: | Unspecified | ||
| Whiteboard: | |||
| Fixed In Version: | Doc Type: | Known Issue | |
| Doc Text: |
Firefox does not start after update
After the upgrade to firefox-52.1.2-.el7.x86_64 and further, the browser does not start in some cases. This is due to the _nspr_ and _nss_ packages not being updated from the Red Hat Enterprise Linux 7.4 batch. To work around this problem, update the _nspr_ and _nss_ packages from Red Hat Enterprise 7.4 release. Another possible workaround is to downgrade Firefox, but this option is not recommended. As a result, it is possible to start the Firefox web browser again.
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Story Points: | --- |
| Clone Of: | Environment: | ||
| Last Closed: | 2019-08-23 05:59:09 UTC | Type: | Bug |
| Regression: | --- | Mount Type: | --- |
| Documentation: | --- | CRM: | |
| Verified Versions: | Category: | --- | |
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
| Cloudforms Team: | --- | Target Upstream Version: | |
| Embargoed: | |||
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Description
Oliver Ilian
2017-05-26 07:39:27 UTC
Hmm $ rpm -q firefox nss firefox-52.1.2-1.el7.x86_64 nss-3.28.4-8.el7.x86_64 $ rpm -q --requires firefox | grep nss nss >= 3.28.2 libnss3.so()(64bit) libnssutil3.so()(64bit) And I can start FF This bug is still alive. Exact same symptoms. firefox-52.2.0-2.el7.x86_64 nss-3.28.4-1.2.el7_3.x86_64 Error: XPCOMGlueLoad error for file /usr/lib64/firefox/libxul.so: /lib64/libnss3.so: version `NSS_3.30' not found (required by /usr/lib64/firefox/libxul.so) Couldn't load XPCOM. Hm, interesing. Can you please attach output of ld.so (see man ld.so), run "LD_DEBUG=all firefox > output.txt 2>&1" from console and attach the output file here. Thanks. Anyway, you should be able to find out what's wrong from the ld.so output - ld.so is a dynamic linker which loads libraries when firefox starts. hitting this with below version ~~~ # rpm -q firefox firefox-52.2.0-2.el7.x86_64 [root@instack ~]# rpm -q nss nss-3.28.4-1.2.el7_3.x86_64 ~~~ After downgrading it gets fixed : ~~~ # rpm -q firefox firefox-52.2.0-1.el7_3.x86_64 [root@instack ~]# rpm -q nss nss-3.28.4-1.2.el7_3.x86_64 ~~~ Error : ~~~ Aug 04 04:37:45 instack.localdomain firefox.desktop[6531]: XPCOMGlueLoad error for file /usr/lib64/firefox/libxul.so: Aug 04 04:37:45 instack.localdomain firefox.desktop[6531]: /lib64/libnss3.so: version `NSS_3.30' not found (required by /usr/lib64/firefo ~~~ # ldd /usr/lib64/firefox/libxul.so /usr/lib64/firefox/libxul.so: /lib64/libnss3.so: version `NSS_3.30' not found (required by /usr/lib64/firefox/libxul.so) linux-vdso.so.1 => (0x00007ffff45d7000) libpthread.so.0 => /lib64/libpthread.so.0 (0x00007f4470ce8000) .... and seeing the same error now with firefox-52.3.0-2.el7_4.x86_64 on RHEL 7.3 as well.. can you please run on terminal: objdump -T /usr/lib64/firefox/libxul.so | grep NSS_3.30 and paste the output here. also otput of "rpm -qi firefox" command. sure: [root@dhcp-64-78 ~]# objdump -T /usr/lib64/firefox/libxul.so | grep NSS_3.30 0000000000000000 DF *UND* 0000000000000000 NSS_3.30 PK11_HasAttributeSet ***** [root@dhcp-64-78 ~]# rpm -qi firefox Name : firefox Version : 52.3.0 Release : 2.el7_4 Architecture: x86_64 Install Date: Wed 09 Aug 2017 10:59:18 AM CEST Group : Applications/Internet Size : 156689065 License : MPLv1.1 or GPLv2+ or LGPLv2+ Signature : (none) Source RPM : firefox-52.3.0-2.el7_4.src.rpm Build Date : Thu 03 Aug 2017 09:57:05 AM CEST Build Host : x86-041.build.eng.bos.redhat.com Relocations : (not relocatable) Packager : Red Hat, Inc. <http://bugzilla.redhat.com/bugzilla> Vendor : Red Hat, Inc. URL : http://www.mozilla.org/projects/firefox/ Summary : Mozilla Firefox Web browser Description : Mozilla Firefox is an open-source web browser, designed for standards compliance, performance and portability.
# rpm -q nss firefox
nss-3.28.4-1.2.el7_3.x86_64
firefox-52.2.0-2.el7.x86_64
# rpm -q --requires firefox|grep -i nss
nss >= 3.28.4
libnss3.so()(64bit)
libnssutil3.so()(64bit)
Note : after a "#yum update nss" it works fine.
~~~
# rpm -q nss firefox
nss-3.28.4-11.el7_4.x86_64
firefox-52.2.0-2.el7.x86_64
~~~
Else older version of firefox works with old nss
~~~
# rpm -q firefox nss
firefox-52.2.0-1.el7_3.x86_64
nss-3.28.4-1.2.el7_3.x86_64
~~~
Below is the update summary :
~~~
Packages Altered:
Updated nss-3.28.4-1.2.el7_3.x86_64 @rhel-7-server-rpms
Update 3.28.4-11.el7_4.x86_64 @rhel-7-server-rpms
Dep-Install nss-pem-1.0.3-4.el7.x86_64 @rhel-7-server-rpms
Updated nss-sysinit-3.28.4-1.2.el7_3.x86_64 @rhel-7-server-rpms
Update 3.28.4-11.el7_4.x86_64 @rhel-7-server-rpms
Updated nss-tools-3.28.4-1.2.el7_3.x86_64 @rhel-7-server-rpms
Update 3.28.4-11.el7_4.x86_64 @rhel-7-server-rpms
Updated nss-util-3.28.4-1.0.el7_3.x86_64 @rhel-7-server-rpms
Update 3.28.4-3.el7.x86_64 @rhel-7-server-rpms
~~~
May be we can update the firefox spec file which would pull the latest nss which is required for latest firefox.
nss >= 3.28.4-11
--Shatadru
Yes, the problem is that nss from RHEL 7.4 has backported the https://bugzilla.mozilla.org/show_bug.cgi?id=1345083 fix and a new symbol PK11_HasAttributeSet is provided here. Also the new Firefox is built against the nss from rhel7.4. Unfortunately it's too late to add the direct dependency to the 7.4 Firefox. Anyway, a simple fix is just to run "yum update" and update all packages. The doc is fine, thanks. Should be fixed now. |