RHEL Engineering is moving the tracking of its product development work on RHEL 6 through RHEL 9 to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "RHEL project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs in the statuses "NEW", "ASSIGNED", and "POST" are being migrated throughout September 2023. Bugs of Red Hat partners with an assigned Engineering Partner Manager (EPM) are migrated in late September as per pre-agreed dates. Bugs against components "kernel", "kernel-rt", and "kpatch" are only migrated if still in "NEW" or "ASSIGNED". If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "RHEL project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/RHEL-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 1455798 - firefox does not start after update
Summary: firefox does not start after update
Keywords:
Status: CLOSED WORKSFORME
Alias: None
Product: Red Hat Enterprise Linux 7
Classification: Red Hat
Component: firefox
Version: 7.3
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: rc
: ---
Assignee: Martin Stransky
QA Contact: Desktop QE
Lucie Vařáková
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2017-05-26 07:39 UTC by Oliver Ilian
Modified: 2019-08-23 05:59 UTC (History)
8 users (show)

Fixed In Version:
Doc Type: Known Issue
Doc Text:
Firefox does not start after update After the upgrade to firefox-52.1.2-.el7.x86_64 and further, the browser does not start in some cases. This is due to the _nspr_ and _nss_ packages not being updated from the Red Hat Enterprise Linux 7.4 batch. To work around this problem, update the _nspr_ and _nss_ packages from Red Hat Enterprise 7.4 release. Another possible workaround is to downgrade Firefox, but this option is not recommended. As a result, it is possible to start the Firefox web browser again.
Clone Of:
Environment:
Last Closed: 2019-08-23 05:59:09 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)

Description Oliver Ilian 2017-05-26 07:39:27 UTC 
Description of problem:
After upgrading to firefox-52.1.2-1.el7.x86_64 the browser is not starting anymore.

Version-Release number of selected component (if applicable):
firefox-52.1.2-1.el7.x86_64

How reproducible:
Always

Steps to Reproduce:
1. update to firefox-52.1.2-1.el7.x86_64
2. start firefox

Actual results:
[ohaessle@ohaessle ~]$ rpm -qa | grep ^firefox
firefox-52.1.2-1.el7.x86_64
[ohaessle@ohaessle ~]$ firefox
XPCOMGlueLoad error for file /usr/lib64/firefox/libxul.so:
/lib64/libnss3.so: version `NSS_3.30' not found (required by /usr/lib64/firefox/libxul.so)


Expected results:
Firefox starts
Comment 2 Tomas Pelka 2017-05-26 09:02:21 UTC 
Hmm 

$ rpm -q firefox nss                  
firefox-52.1.2-1.el7.x86_64
nss-3.28.4-8.el7.x86_64


$ rpm -q --requires firefox | grep nss
nss >= 3.28.2
libnss3.so()(64bit)
libnssutil3.so()(64bit)

And I can start FF
Comment 3 hannuk 2017-08-02 10:02:35 UTC 
This bug is still alive. Exact same symptoms.

firefox-52.2.0-2.el7.x86_64
nss-3.28.4-1.2.el7_3.x86_64

Error:

XPCOMGlueLoad error for file /usr/lib64/firefox/libxul.so:
/lib64/libnss3.so: version `NSS_3.30' not found (required by /usr/lib64/firefox/libxul.so)
Couldn't load XPCOM.
Comment 4 Martin Stransky 2017-08-03 12:10:16 UTC 
Hm, interesing. Can you please attach output of ld.so (see man ld.so), run  "LD_DEBUG=all firefox > output.txt 2>&1" from console and attach the output file here. Thanks.
Comment 5 Martin Stransky 2017-08-03 12:12:00 UTC 
Anyway, you should be able to find out what's wrong from the ld.so output - ld.so is a dynamic linker which loads libraries when firefox starts.
Comment 6 Shatadru Bandyopadhyay 2017-08-04 09:17:22 UTC 
hitting this with below version
~~~
# rpm -q firefox
firefox-52.2.0-2.el7.x86_64
[root@instack ~]# rpm -q nss
nss-3.28.4-1.2.el7_3.x86_64
~~~

After downgrading it gets fixed :
~~~
# rpm -q firefox
firefox-52.2.0-1.el7_3.x86_64
[root@instack ~]# rpm -q nss
nss-3.28.4-1.2.el7_3.x86_64
~~~

Error :
~~~
Aug 04 04:37:45 instack.localdomain firefox.desktop[6531]: XPCOMGlueLoad error for file /usr/lib64/firefox/libxul.so:
Aug 04 04:37:45 instack.localdomain firefox.desktop[6531]: /lib64/libnss3.so: version `NSS_3.30' not found (required by /usr/lib64/firefo
~~~

# ldd /usr/lib64/firefox/libxul.so
/usr/lib64/firefox/libxul.so: /lib64/libnss3.so: version `NSS_3.30' not found (required by /usr/lib64/firefox/libxul.so)
	linux-vdso.so.1 =>  (0x00007ffff45d7000)
	libpthread.so.0 => /lib64/libpthread.so.0 (0x00007f4470ce8000)
....
Comment 8 Oliver Ilian 2017-08-07 13:39:56 UTC 
and seeing the same error now with firefox-52.3.0-2.el7_4.x86_64 on RHEL 7.3 as well..
Comment 10 Martin Stransky 2017-08-09 08:45:23 UTC 
can you please run on terminal:

objdump -T /usr/lib64/firefox/libxul.so | grep NSS_3.30

and paste the output here.

also otput of "rpm -qi firefox" command.
Comment 11 Oliver Ilian 2017-08-09 09:17:55 UTC 
sure:

[root@dhcp-64-78 ~]# objdump -T /usr/lib64/firefox/libxul.so | grep NSS_3.30
0000000000000000      DF *UND*	0000000000000000  NSS_3.30    PK11_HasAttributeSet

*****

[root@dhcp-64-78 ~]# rpm -qi firefox
Name        : firefox
Version     : 52.3.0
Release     : 2.el7_4
Architecture: x86_64
Install Date: Wed 09 Aug 2017 10:59:18 AM CEST
Group       : Applications/Internet
Size        : 156689065
License     : MPLv1.1 or GPLv2+ or LGPLv2+
Signature   : (none)
Source RPM  : firefox-52.3.0-2.el7_4.src.rpm
Build Date  : Thu 03 Aug 2017 09:57:05 AM CEST
Build Host  : x86-041.build.eng.bos.redhat.com
Relocations : (not relocatable)
Packager    : Red Hat, Inc. <http://bugzilla.redhat.com/bugzilla>
Vendor      : Red Hat, Inc.
URL         : http://www.mozilla.org/projects/firefox/
Summary     : Mozilla Firefox Web browser
Description :
Mozilla Firefox is an open-source web browser, designed for standards
compliance, performance and portability.
Comment 12 Shatadru Bandyopadhyay 2017-08-09 09:26:47 UTC 
# rpm -q nss firefox
nss-3.28.4-1.2.el7_3.x86_64
firefox-52.2.0-2.el7.x86_64


# rpm -q --requires firefox|grep -i nss
nss >= 3.28.4
libnss3.so()(64bit)
libnssutil3.so()(64bit)


Note : after a "#yum update nss"  it works fine.
~~~
# rpm -q nss firefox
nss-3.28.4-11.el7_4.x86_64
firefox-52.2.0-2.el7.x86_64
~~~

Else older version of firefox works with old nss
~~~
# rpm -q firefox nss
firefox-52.2.0-1.el7_3.x86_64
nss-3.28.4-1.2.el7_3.x86_64
~~~


Below is the update summary :
~~~
Packages Altered:
    Updated     nss-3.28.4-1.2.el7_3.x86_64         @rhel-7-server-rpms
    Update          3.28.4-11.el7_4.x86_64          @rhel-7-server-rpms
    Dep-Install nss-pem-1.0.3-4.el7.x86_64          @rhel-7-server-rpms
    Updated     nss-sysinit-3.28.4-1.2.el7_3.x86_64 @rhel-7-server-rpms
    Update                  3.28.4-11.el7_4.x86_64  @rhel-7-server-rpms
    Updated     nss-tools-3.28.4-1.2.el7_3.x86_64   @rhel-7-server-rpms
    Update                3.28.4-11.el7_4.x86_64    @rhel-7-server-rpms
    Updated     nss-util-3.28.4-1.0.el7_3.x86_64    @rhel-7-server-rpms
    Update               3.28.4-3.el7.x86_64        @rhel-7-server-rpms

~~~

May be we can update the firefox spec file which would pull the latest nss which is required for latest firefox.

nss >= 3.28.4-11

--Shatadru
Comment 13 Martin Stransky 2017-08-09 10:17:37 UTC 
Yes, the problem is that nss from RHEL 7.4 has backported the https://bugzilla.mozilla.org/show_bug.cgi?id=1345083 fix and a new symbol PK11_HasAttributeSet is provided here. 

Also the new Firefox is built against the nss from rhel7.4. Unfortunately it's too late to add the direct dependency to the 7.4 Firefox. 

Anyway, a simple fix is just to run "yum update" and update all packages.
Comment 17 Martin Stransky 2017-08-31 10:01:58 UTC 
The doc is fine, thanks.
Comment 18 Martin Stransky 2019-08-23 05:59:09 UTC 
Should be fixed now.
Note You need to log in before you can comment on or make changes to this bug.