Bug 1489521

Summary: subscription-manager-cockpit - no feedback when deregistering a system and a server is down
Product: Red Hat Enterprise Linux 7 Reporter: Jan Stavel <jstavel>
Component: subscription-managerAssignee: Jiri Hnidek <jhnidek>
Status: CLOSED ERRATA QA Contact: Jan Stavel <jstavel>
Severity: medium Docs Contact:
Priority: medium    
Version: 7.5CC: jhnidek, khowell, redakkan, salmy, skallesh
Target Milestone: rcKeywords: Triaged
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: subscription-manager-1.20.10-1 Doc Type: No Doc Update
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2018-04-10 09:51:13 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On: 1516439    
Bug Blocks:    
Attachments:
Description Flags
an error message when candlepin is down and proxy is used none

Description Jan Stavel 2017-09-07 15:39:32 UTC 
Description of problem:

subscription-manager-cockpit does not give any feedback when candlepin server is not reachable and I want to unregister  system

Version-Release number of selected component (if applicable):


How reproducible:

Each time.

Steps to Reproduce:
Given a system is registered 
   and I openned cockpit subscription page

When I click on 'Unregister' button
then I see a rotating icon
   and the icon disappears after a short while
   and I see 'Unregister' button again.


Actual results:

Nothing displayed about a problem with reaching the server.

Expected results:

a sort of 'The server is unreachable now. Please check the network connection.'


Additional info:

I was out of VPN so a name resolution for the server name failed.

an info about network problem appears in /etc/rhsm/rhsm.log

3412341235', '100000000000020', '32060', '99010', '88888', '900', '908', '98121', '806', '917571', '37080', '801', '6051', '6050', '37070']
2017-09-07 17:30:09,607 [DEBUG] subscription-manager:20019:MainThread @connection.py:516 - Making request: GET /subscription/consumers/04e479cd-9a1b-4d83-bda9-c
9878fd4aff3/compliance
2017-09-07 17:30:09,610 [ERROR] subscription-manager:20019:MainThread @cache.py:229 - [Errno -2] Name or service not known
2017-09-07 17:30:09,610 [WARNING] subscription-manager:20019:MainThread @cache.py:235 - Unable to reach server, using cached status.
Comment 2 Jiri Hnidek 2017-11-22 15:34:57 UTC 
I can reproduce this bug report. I'm taking this bug.
Comment 6 Jan Stavel 2018-02-01 10:03:37 UTC 
Created attachment 1389439 [details]
an error message when candlepin is down and proxy is used
Comment 7 Jan Stavel 2018-02-01 10:04:01 UTC 
It just works!
Comment 10 errata-xmlrpc 2018-04-10 09:51:13 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2018:0681