Bug 1509044

Summary:	[ESXi][RHEL 7.4]Open-vm-tools failing to clone VMware template
Product:	Red Hat Enterprise Linux 7	Reporter:	Chetan Nagarkar <cnagarka>
Component:	open-vm-tools	Assignee:	Cathy Avery <cavery>
Status:	CLOSED INSUFFICIENT_DATA	QA Contact:	ldu <ldu>
Severity:	unspecified	Docs Contact:
Priority:	unspecified
Version:	7.4	CC:	boyang, cavery, cnagarka, jen, jjarvis, jsavanyo, knoel, ldu, leiwang, ravindrakumar, rjones, vmware-gos-qa, yacao
Target Milestone:	rc	Keywords:	TestOnly
Target Release:	---
Hardware:	Unspecified
OS:	Linux
Whiteboard:
Fixed In Version:		Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2018-07-06 02:44:36 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Chetan Nagarkar 2017-11-02 19:14:16 UTC

Description of problem:

Customer reported an issue as follows, "VMware template is failing to clone, according to https://access.redhat.com/solutions/1449563  open-vm-tools-9.10.2-4.el7 or later should be installed however our template has 10.0.5-2.el7  version and still failing. This is preventing us to use our new template pointing to satellite 6 infrastructure."

Version-Release number of selected component (if applicable):

open-vm-tools-10.0.5-2.el7

How reproducible:


Steps to Reproduce:
1.
2.
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Actual results:


Expected results:


Additional info:

Comment 2 Ravindra Kumar 2017-11-02 19:31:15 UTC

Cloning requires Perl, see bug 1358108. Does the guest have Perl installed?

Comment 3 ldu 2017-11-06 10:24:07 UTC

Hi Chetan,
I am a QE test open-vm-tools on our RHEL, I try to reproduce this bug on our test ENV, I tried to clone vm from a RHEL 7.3 template that contain open-vm-tools-10.0.5-2.el7 , and clone template from a template, but can not reproduce this issue.
Could you help provide more detail information about this issue?

Thanks
ldu

Comment 4 Ravindra Kumar 2017-12-13 18:18:58 UTC

Could we please get a response to my question in comment #2? If Perl is present, we will need to collect and look into the customization logs from the guest from /var/log/vmware-imc/*.log.

@Chetan could you please get the required details from the customer or have the customer open a support case with VMware?

Comment 5 Chetan Nagarkar 2017-12-14 02:34:47 UTC

Hello Ravindra,

SFDC case 01964040 was auto-closed due to no response from customer. We(rjones) requested output of # rpm -q perl on November 3.

I have re-opened this case and followed up. I will update the case as and when I get response from customer.

--
ChetanN

Comment 6 Chetan Nagarkar 2018-06-26 12:00:23 UTC

Hello Ravindra,

The Case got auto-closed due to no response from the customer again.

--
ChetanN

Comment 7 Cathy Avery 2018-07-05 18:06:48 UTC

I'm assigning this bug to myself. Ravindra please continue to work this issue.

Comment 8 Ravindra Kumar 2018-07-05 20:56:34 UTC

If customer case is closed, we will have to close this because we can't proceed further without the information I requested in comment #4. If guest has Perl installed, you can also suggest customer to open a case with VMware because any failure with Perl present is very unlikely to be an open-vm-tools issue.

Comment 9 Richard W.M. Jones 2018-07-05 21:05:33 UTC

IMHO we should close this bug, CLOSED -> INSUFFICIENT_DATA.