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Bug 1509044 - [ESXi][RHEL 7.4]Open-vm-tools failing to clone VMware template
Summary: [ESXi][RHEL 7.4]Open-vm-tools failing to clone VMware template
Keywords:
Status: CLOSED INSUFFICIENT_DATA
Alias: None
Product: Red Hat Enterprise Linux 7
Classification: Red Hat
Component: open-vm-tools
Version: 7.4
Hardware: Unspecified
OS: Linux
unspecified
unspecified
Target Milestone: rc
: ---
Assignee: Cathy Avery
QA Contact: ldu
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2017-11-02 19:14 UTC by Chetan Nagarkar
Modified: 2021-03-11 16:11 UTC (History)
13 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Environment:
Last Closed: 2018-07-06 02:44:36 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)

Description Chetan Nagarkar 2017-11-02 19:14:16 UTC 
Description of problem:

Customer reported an issue as follows, "VMware template is failing to clone, according to https://access.redhat.com/solutions/1449563  open-vm-tools-9.10.2-4.el7 or later should be installed however our template has 10.0.5-2.el7  version and still failing. This is preventing us to use our new template pointing to satellite 6 infrastructure."

Version-Release number of selected component (if applicable):

open-vm-tools-10.0.5-2.el7

How reproducible:


Steps to Reproduce:
1.
2.
3.

Actual results:


Expected results:


Additional info:
Comment 2 Ravindra Kumar 2017-11-02 19:31:15 UTC 
Cloning requires Perl, see bug 1358108. Does the guest have Perl installed?
Comment 3 ldu 2017-11-06 10:24:07 UTC 
Hi Chetan,
I am a QE test open-vm-tools on our RHEL, I try to reproduce this bug on our test ENV, I tried to clone vm from a RHEL 7.3 template that contain open-vm-tools-10.0.5-2.el7 , and clone template from a template, but can not reproduce this issue.
Could you help provide more detail information about this issue?

Thanks
ldu
Comment 4 Ravindra Kumar 2017-12-13 18:18:58 UTC 
Could we please get a response to my question in comment #2? If Perl is present, we will need to collect and look into the customization logs from the guest from /var/log/vmware-imc/*.log.

@Chetan could you please get the required details from the customer or have the customer open a support case with VMware?
Comment 5 Chetan Nagarkar 2017-12-14 02:34:47 UTC 
Hello Ravindra,

SFDC case 01964040 was auto-closed due to no response from customer. We(rjones) requested output of # rpm -q perl on November 3.

I have re-opened this case and followed up. I will update the case as and when I get response from customer.

--
ChetanN
Comment 6 Chetan Nagarkar 2018-06-26 12:00:23 UTC 
Hello Ravindra,

The Case got auto-closed due to no response from the customer again.

--
ChetanN
Comment 7 Cathy Avery 2018-07-05 18:06:48 UTC 
I'm assigning this bug to myself. Ravindra please continue to work this issue.
Comment 8 Ravindra Kumar 2018-07-05 20:56:34 UTC 
If customer case is closed, we will have to close this because we can't proceed further without the information I requested in comment #4. If guest has Perl installed, you can also suggest customer to open a case with VMware because any failure with Perl present is very unlikely to be an open-vm-tools issue.
Comment 9 Richard W.M. Jones 2018-07-05 21:05:33 UTC 
IMHO we should close this bug, CLOSED -> INSUFFICIENT_DATA.
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