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DescriptionChetan Nagarkar
2017-11-02 19:14:16 UTC
Description of problem:
Customer reported an issue as follows, "VMware template is failing to clone, according to https://access.redhat.com/solutions/1449563 open-vm-tools-9.10.2-4.el7 or later should be installed however our template has 10.0.5-2.el7 version and still failing. This is preventing us to use our new template pointing to satellite 6 infrastructure."
Version-Release number of selected component (if applicable):
open-vm-tools-10.0.5-2.el7
How reproducible:
Steps to Reproduce:
1.
2.
3.
Actual results:
Expected results:
Additional info:
Hi Chetan,
I am a QE test open-vm-tools on our RHEL, I try to reproduce this bug on our test ENV, I tried to clone vm from a RHEL 7.3 template that contain open-vm-tools-10.0.5-2.el7 , and clone template from a template, but can not reproduce this issue.
Could you help provide more detail information about this issue?
Thanks
ldu
Could we please get a response to my question in comment #2? If Perl is present, we will need to collect and look into the customization logs from the guest from /var/log/vmware-imc/*.log.
@Chetan could you please get the required details from the customer or have the customer open a support case with VMware?
Hello Ravindra,
SFDC case 01964040 was auto-closed due to no response from customer. We(rjones) requested output of # rpm -q perl on November 3.
I have re-opened this case and followed up. I will update the case as and when I get response from customer.
--
ChetanN
If customer case is closed, we will have to close this because we can't proceed further without the information I requested in comment #4. If guest has Perl installed, you can also suggest customer to open a case with VMware because any failure with Perl present is very unlikely to be an open-vm-tools issue.
Comment 9Richard W.M. Jones
2018-07-05 21:05:33 UTC
IMHO we should close this bug, CLOSED -> INSUFFICIENT_DATA.