Bug 156279

Summary: RTF files display as blank documents
Product: Red Hat Enterprise Linux 3 Reporter: Stuart Winter <swinter>
Component: openoffice.orgAssignee: Dan Williams <dcbw>
Status: CLOSED ERRATA QA Contact:
Severity: medium Docs Contact:
Priority: medium    
Version: 3.0CC: caolanm
Target Milestone: ---Keywords: Regression
Target Release: ---   
Hardware: i386   
OS: Linux   
Whiteboard:
Fixed In Version: RHBA-2005-650 Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2005-09-28 15:36:29 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 156320, 164274    

Description Stuart Winter 2005-04-28 16:21:23 UTC 
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.7) Gecko/20050414 Firefox/1.0.3

Description of problem:
openoffice.org-1.1.2-24.2.0.EL3.i386
openoffice.org-i18n-1.1.2-24.2.0.EL3.i386
openoffice.org-libs-1.1.2-24.2.0.EL3.i386
openoffice.org-style-gnome-1.1.0-16.9.EL.i386

I up2dated a RHEL3 box which installed the above.
Open Office now displays RTF files as blank documents.

I have reverted to the Open Office from RHEL3-U4 and the document contents are once again visible.

Version-Release number of selected component (if applicable):
openoffice.org-1.1.2-24.2.0.EL3.i386

How reproducible:
Always

Steps to Reproduce:
1.Install this new version of open office
2.Load an RTF file (I can provide you with some if necessary)
3.See a blank document.
  

Actual Results:  Blank document.
The file properties inside Open Office reports that it is an RTF file and displays its file size correctly.

Expected Results:  See the document's contents.

Additional info:

This is a serious problem - especially for our sales people who use RTF a lot!
Comment 1 Caolan McNamara 2005-04-29 07:25:37 UTC 
This doesn't sound good.
Comment 3 Dan Williams 2005-04-29 15:52:38 UTC 
Stuart:  could you attach an RTF or forward it if necessary?
Comment 5 Dan Williams 2005-04-29 16:23:44 UTC 
Stuart:

Using RHEL3 U4 and OOo version 1.1.2-24.2.0.EL3, I tried to open this file:

http://www.ccel.org/u/unknowing/cloud.RTF

It opens correctly, not blank.  Can you confirm that, and also attach your blank
document to this issue or email it to me directly?
Comment 6 Dan Williams 2005-04-29 16:41:54 UTC 
caolan: The test doc from Stuart actually doesn't display in 2.0 either
(1.9.93-1).  Seems to be a > 1.1.0 problem, any chance you could take a look as
well?  Just forwarded it to you.
Comment 7 Caolan McNamara 2005-05-03 09:56:36 UTC 
Submitted a fix for 2.0 as ooo#48600#
Comment 10 Dan Williams 2005-05-04 21:07:35 UTC 
Fix integrated to pkgcvs, building RHEL4 test packages.
Comment 15 Dan Williams 2005-07-21 13:32:52 UTC 
Confirmed fixed with openoffice.org-1.1.2-27.2.0.EL3
Comment 17 Stuart Winter 2005-08-24 09:28:56 UTC 
Hi

Is it possible to have even a test version of openoffice?
This user is now on RHEL4 and still has this problem.

Thanks
Comment 18 Dan Williams 2005-08-24 13:27:53 UTC 
stuart - http://dcbw.boston.redhat.com/ooo/
Comment 20 Red Hat Bugzilla 2005-09-28 15:36:30 UTC 
An advisory has been issued which should help the problem
described in this bug report. This report is therefore being
closed with a resolution of ERRATA. For more information
on the solution and/or where to find the updated files,
please follow the link below. You may reopen this bug report
if the solution does not work for you.

http://rhn.redhat.com/errata/RHBA-2005-650.html