Bug 1571075

Summary: Unable to show request
Product: Red Hat CloudForms Management Engine Reporter: Imaan <ikaur>
Component: UI - OPSAssignee: Tina Fitzgerald <tfitzger>
Status: CLOSED WORKSFORME QA Contact: Dave Johnson <dajohnso>
Severity: medium Docs Contact:
Priority: high    
Version: 5.8.0CC: cpelland, dmetzger, gmccullo, hkataria, ikaur, jocarter, jprause, lavenel, mpovolny, obarenbo, tfitzger
Target Milestone: GA   
Target Release: 5.8.5   
Hardware: Unspecified   
OS: Unspecified   
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Story Points: ---
Clone Of: Environment:
Last Closed: 2018-09-04 14:30:44 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: Bug
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: CFME Core Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 1572700    

Description Imaan 2018-04-24 04:55:06 UTC 
Description of problem:
For specific catalogs whose request state is "pending", unable to show the request due to the following exception

Version-Release number of selected component (if applicable):

Red Hat CloudForms 4.5

How reproducible:

Always

Steps to Reproduce:

1. Login to CloudForms Operational Portal

2. Navigate to Services -> Requests

3. Click on the request whose state is "pending"

Actual results:

Error text:

wrong array length at 0 (expected 2, was 1) [miq_request/show]

Expected results:

It should display the request details as expected.
Comment 3 Greg McCullough 2018-04-24 13:43:24 UTC 
Imaan - Is there a stack trace in the logs that could help narrow down the error.
Comment 4 Josh Carter 2018-04-24 13:50:05 UTC 
[collab-shell] https://gitlab.cee.redhat.com/gss-tools/collab-shell

    # ssh your_kerb.redhat.com
    # cd /cases/02081731

the following files have been downloaded and extracted:
--------------------------------
	35M	evm_current_hln2327p.oocl.com_20180419_144832.tar.xz
	618M	output_file
--------------------------------

view attachments here: http://collab-shell.usersys.redhat.com/02081731/
Comment 17 Tina Fitzgerald 2018-08-23 20:24:32 UTC 
Hi Imaan,

We're not able to reproduce the customer issue.  Since there have been many dialog fixes made in 5.8, we suspect the issue could already have been resolved.
Could you ask the customer to setup a test appliance and apply the 
latest 5.8 fixes to see if it resolves the reported issue?

Thanks,
Tina
Comment 18 Tina Fitzgerald 2018-08-30 18:48:43 UTC 
Hi Imaan, 

Could you ask the customer for an update?

Thanks,
Tina
Comment 19 Tina Fitzgerald 2018-09-04 14:30:44 UTC 
Closing ticket since the customer case has been closed.