Bug 1575656

Summary:	service-level command reports confusing delete action
Product:	Red Hat Enterprise Linux 7	Reporter:	Aaron Weitekamp <aweiteka>
Component:	subscription-manager	Assignee:	candlepin-bugs
Status:	CLOSED NOTABUG	QA Contact:	Red Hat subscription-manager QE Team <rhsm-qe>
Severity:	medium	Docs Contact:
Priority:	unspecified
Version:	7.5	CC:	jsefler, khowell
Target Milestone:	rc
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Hardware:	Unspecified
OS:	Unspecified
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Last Closed:	2018-05-17 14:17:03 UTC	Type:	Bug
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oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
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Embargoed:

Description Aaron Weitekamp 2018-05-07 14:40:40 UTC

Description of problem:
I want to know the service level of my subscription but the service-level command with or without options reports deleting a unit UUID. It's confusing and troubling that a status command would be deleting something.

Version-Release number of selected component (if applicable):
subscription-manager-1.20.11-1.el7_5.x86_64

How reproducible:
unclear

Steps to Reproduce:
1. subscribe system
2. subscription-manager service-level [any_option]

Actual results:
returns "Unit 650af139-7e61-43a2-b3c0-50e26818ce09 has been deleted"

Expected results:
- Display information about service level
- "do no harm" (this command should be non-destructive)

Additional info:

Comment 2 John Sefler 2018-05-07 14:54:34 UTC

Aaron...  The "subscription-manager service-level" is not deleting anything.  It is reporting to you that your registered system (Unit 650af139-7e61-43a2-b3c0-50e26818ce09z) has been deleted by some other perpetrator.  The message is coming from the entitlement server.  Most likely, someone who has access to the customer portal with the same credentials that you used to register your system, selected your registered unit and deleted it.

To re-register your system using subscription-manager, I suggest...

1. subscription-manager clean    <=== this will remove the orphaned consumer cert from your system

2. subscription-manager register   <=== with the same options and credentials that you used last time you registered.

Comment 3 Kevin Howell 2018-05-17 14:17:03 UTC

Not a bug per comment 2.

Comment 4 Aaron Weitekamp 2018-05-17 14:43:47 UTC

(In reply to John Sefler from comment #2)
> Aaron...  The "subscription-manager service-level" is not deleting anything.
> It is reporting to you that your registered system (Unit
> 650af139-7e61-43a2-b3c0-50e26818ce09z) has been deleted by some other
> perpetrator.  The message is coming from the entitlement server.  Most
> likely, someone who has access to the customer portal with the same
> credentials that you used to register your system, selected your registered
> unit and deleted it.
> 

That's a great explanation--thank you. Unfortunately the error does not communicate that. What would be much more helpful is something like...

"The registered system (Unit ID 650af139-7e61-43a2-b3c0-50e26818ce09z) has been deleted from the server. Run 'subscription-manager clean' to remove the orphaned consumer certificate from the system, then re-register."