Bug 1582654

Summary: deja-dup does not proceed beyond 'Backing Up... Preparing'
Product: [Fedora] Fedora Reporter: Ralf Oltmanns <ros>
Component: deja-dupAssignee: Gwyn Ciesla <gwync>
Status: CLOSED WORKSFORME QA Contact: Fedora Extras Quality Assurance <extras-qa>
Severity: medium Docs Contact:
Priority: unspecified    
Version: 28CC: fedora, gwync, immo.goltz, jitesh.1337, jsiero, vhaisman, walter.pete
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Hardware: x86_64   
OS: Linux   
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Last Closed: 2018-11-13 22:10:46 UTC Type: Bug
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oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
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Description Ralf Oltmanns 2018-05-25 20:22:45 UTC 
Description of problem:
Deja-Dup does not start the backup.
When I start Deja-Dup, the "Back Up" window open, showing
Backing Up...
Preparing...
The Details pane remains empty, it appears that nothing is happening. The process consumes less than 3% CPU on one core.
When I run the backup in debug mode like
$ DEJA_DUP_DEBUG=1 deja-dup --backup | tee deja-dup.log
the same window opens, but there is no output to stout nor to the log file.
I thought maybe my system is just too slow, so I gave it almost 20 hours to complete but nothing happened.
I even reinstalled the software.
Unfortunatelly, the software doesn't log a single bit. It isn't crashing either, so there's no abrt report.

Version-Release number of selected component (if applicable):
Linux iroquois 4.16.10-300.fc28.x86_64 #1 SMP Mon May 21 14:41:48 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux
deja-dup-38.0-2.fc28.x86_64.rpm
deja-dup-nautilus-38.0-2.fc28.x86_64.rpm
duplicity-0.7.17-2.fc28.x86_64.rpm

How reproducible:
always

Steps to Reproduce:
1. Run 'DEJA_DUP_DEBUG=1 deja-dup --backup | tee deja-dup.log'
2. Wait, but except for the window opening, nothing happens
3.

Actual results:
The "Preparing..." state never stops, files are not backed up

Expected results:
After the preparation phase, deja-dup should start to write backup files to the configured target (in this case a NFS share on a NAS, where the user is allowed to read, write, delete files)

Additional info:
Comment 1 Immo Goltz 2018-06-06 15:29:45 UTC 
After upgrading Fedora from 27 to 28 I encounter the same problem.

"Back Up" window opens, showing
Backing Up...
Preparing...
The Details pane remains empty.

Checking with ps shows these 2 processes.
 4294 ?        Sl     0:05 /usr/bin/deja-dup --gapplication-service
 9771 tty2     Sl+    0:00 /usr/libexec/deja-dup/deja-dup-monitor
No duplicity process is started.

Reproduced the same result with newly created account and newly created backup job.


Installed:
deja-dup-38.0-2.fc28.x86_64
deja-dup-nautilus-38.0-2.fc28.x86_64
duplicity-0.7.17-2.fc28.x86_64
Comment 2 Immo Goltz 2018-10-15 18:11:51 UTC 
I had the chance to install Fedora 28 fresh on another machine. There deja-dup works as it should.
Looks like something during the update 27-> 28 broke deja-dup system wide.
Comment 3 Immo Goltz 2018-11-01 11:00:40 UTC 
Just updated from 28 to 29 and now deja-dup works again.
You may close the issue.
Comment 4 Jasper Siero 2018-11-01 12:14:25 UTC 
Same for me. After the upgrade to fedora 29 the backup was working again.
Comment 5 Ralf Oltmanns 2018-11-13 22:10:46 UTC 
I can confirm, too, that with Fedora 29, the problem cannot be reproduced anymore. Thanks for all involved to fix this.