Bug 1629625

Summary:	Cannot print from gnome applications
Product:	[Fedora] Fedora	Reporter:	Stephen So <steve8988>
Component:	ghostscript	Assignee:	Zdenek Dohnal <zdohnal>
Status:	CLOSED DUPLICATE	QA Contact:	Fedora Extras Quality Assurance <extras-qa>
Severity:	high	Docs Contact:
Priority:	unspecified
Version:	28	CC:	deekej, jpopelka, twaugh, zdohnal
Target Milestone:	---
Target Release:	---
Hardware:	x86_64
OS:	Linux
Whiteboard:
Fixed In Version:	ghostscript-9.24-3.fc28	Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2018-09-17 13:25:27 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Stephen So 2018-09-17 08:22:03 UTC

Description of problem:

Gnome applications that use the standard printing interface (e.g. in evince, gimp, gnome image viewer, libreoffice) have suddenly stopped printing.  I've been using them for many years but suddenly a few days ago, it stopped working.  Printing from other programs, such as acroread, xpdf, and good old lpr (which work don't have a standard gnome printing interface) work perfectly fine.

Printing is done to a network printer using the Find-Me-Print papercut interface.

The document print status shows the failed jobs as having a status of "Stopped"

Version-Release number of selected component (if applicable):

cups-2.2.6-22.fc28.x86_64
cups-filters-1.20.0-9.fc28.x86_64

How reproducible:

Always

Steps to Reproduce:
1.  Open PDF in evince (or image in gimp)
2.  Print document
3.

Actual results:

Notification of printing stopped, appears in printer queue as in the "Stopped" state.

Expected results:

It should print as normal, which it had up until last Friday.

Additional info:

I haven't changed anything last week in terms of printer settings.  And as I said, printing from the "non-gnome" applications like acroread, xpdf, lpr, a2ps, they work perfectly.  I noticed that cups-pdf fails as well (it produces an empty file) and the cups-pdf has a status of "filter failed".

Comment 1 Stephen So 2018-09-17 12:55:59 UTC

I had a look at the dnf logs to see what was upgraded the day printing stopped working.  "cups" was my first suspicion so I downgraded that and tried printing in evince.  Still didn't work.  The other suspicious update was ghostscript, so I downgraded ghostscript, and now evince prints!  So it looks like it was the latest update of ghostscript (ghostscript-9.24-1.fc28.x86_64) that caused it.

Here is the dnf downgrade log

Running transaction
  Preparing        :                                                                                                                   1/1 
  Downgrading      : libgs-9.23-1.fc28.x86_64                                                                                         1/12 
  Downgrading      : ghostscript-9.23-1.fc28.x86_64                                                                                   2/12 
  Downgrading      : ghostscript-tools-printing-9.23-1.fc28.x86_64                                                                    3/12 
  Downgrading      : ghostscript-tools-fonts-9.23-1.fc28.x86_64                                                                       4/12 
  Downgrading      : ghostscript-core-9.23-1.fc28.x86_64                                                                              5/12 
  Downgrading      : ghostscript-x11-9.23-1.fc28.x86_64                                                                               6/12 
  Erasing          : ghostscript-core-9.24-1.fc28.x86_64                                                                              7/12 
  Erasing          : ghostscript-tools-fonts-9.24-1.fc28.x86_64                                                                       8/12 
  Erasing          : ghostscript-tools-printing-9.24-1.fc28.x86_64                                                                    9/12 
  Erasing          : ghostscript-x11-9.24-1.fc28.x86_64                                                                              10/12 
  Erasing          : ghostscript-9.24-1.fc28.x86_64                                                                                  11/12 
  Erasing          : libgs-9.24-1.fc28.x86_64                                                                                        12/12 
  Running scriptlet: libgs-9.24-1.fc28.x86_64

Comment 2 Zdenek Dohnal 2018-09-17 12:59:18 UTC

Hi Stephen,

thank you for reporting this issue and nice find! I was suspecting common bug in ghostscript, but I wasn't aware it can influence only printing from apps.

Comment 3 David Kaspar // Dee'Kej 2018-09-17 13:25:27 UTC

Hello Stephen,

other users reported that the ghostscript-9.24-3.fc28 fixes the printing issues for them in F28. Please try that version and let us know if it does not work... ;)

*** This bug has been marked as a duplicate of bug 1626818 ***