Bug 1630345

Summary:	Remote region operation "shutdown_guest" fail with "Invalid System Authentication Token specified"
Product:	Red Hat CloudForms Management Engine	Reporter:	Felix Dewaleyne <fdewaley>
Component:	Appliance	Assignee:	Joe Rafaniello <jrafanie>
Status:	CLOSED NOTABUG	QA Contact:	Dave Johnson <dajohnso>
Severity:	high	Docs Contact:
Priority:	high
Version:	5.9.3	CC:	abellott, dmetzger, fdewaley, jrafanie, jvlcek, mfeifer, obarenbo
Target Milestone:	GA
Target Release:	5.9.6
Hardware:	All
OS:	All
Whiteboard:
Fixed In Version:		Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2018-10-18 13:09:31 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	CFME Core	Target Upstream Version:
Embargoed:

Description Felix Dewaleyne 2018-09-18 12:38:16 UTC

Description of problem:
Remote region operation "shutdown_guest" fail with "Invalid System Authentication Token specified"

Version-Release number of selected component (if applicable):
5.9.3

How reproducible:
very reproducible for the same vms on customer environment

Steps to Reproduce:
1. set up vmware provider
2. set up two regions, one central, one using the vmware provider.
3. generate multiple vms in provider
4. issue power off request from the classic ui for multiple systems from the central region

Actual results:
some of the vms will be affected by this issue and end up with the shutdown task repeating and failing with "Invalid System Authentication Token specified"

Expected results:
No authentication error in the remote shut down of guests.
should this error happen, this should not be re-queued as the auth will only keep failing...

Additional info:
customer is also affected by bz#1599754 (same environment)

Comment 7 Joe Rafaniello 2018-09-20 20:01:14 UTC

Sorry, I neglected to include the link for the [a] reference in the prior comment:

http://manageiq.org/blog/2018/01/troubleshooting-auth/#reporting-authentication-issues

Comment 8 Joe Rafaniello 2018-10-10 19:33:12 UTC

Hi Felix,

Is this still an issue?  Please provide the requested information.

thanks!