Bug 1641220

Summary: gnome-software hangs while checking for updates
Product: [Fedora] Fedora Reporter: Dima Ryazanov <dima>
Component: gnome-softwareAssignee: Richard Hughes <rhughes>
Status: CLOSED EOL QA Contact: Fedora Extras Quality Assurance <extras-qa>
Severity: high Docs Contact:
Priority: unspecified    
Version: 29CC: bugzilla, klember, liblit, rhughes
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Hardware: x86_64   
OS: Linux   
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Last Closed: 2019-11-27 23:37:56 UTC Type: ---
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Description Flags
Screenshot
none
gnome-software --verbose none

Description Dima Ryazanov 2018-10-20 00:07:42 UTC 
User-Agent:       Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:62.0) Gecko/20100101 Firefox/62.0
Build Identifier: 

Half of the time, if not most of the time, Gnome Software fails to get updates. It displays "Checking..." with a spinning indicator, and can be stuck like this for days, until I kill it. The "stop" button doesn't do much: sometimes I get an error message, but most of the time, it has no effect.

Quitting the application doesn't do anything. Killing the "gnome-software" process often fixes it, but not for very long.

Reproducible: Sometimes
Comment 1 Dima Ryazanov 2018-10-20 00:08:07 UTC 
Created attachment 1495817 [details]
Screenshot
Comment 2 Steve 2019-10-30 15:36:07 UTC 
I see this problem actually on fedora 30. Please change Version to 30, since I can't do that.
Comment 3 Steve 2019-10-30 15:41:43 UTC 
Created attachment 1630650 [details]
gnome-software --verbose

output of 
$ gnome-software --verbose
while gnome-software is "hanging".
Comment 4 Steve 2019-10-30 17:39:46 UTC 
gnome-software-3.32.4-3.fc30.x86_64
Comment 5 Steve 2019-10-31 13:53:44 UTC 
This seems to be a bug of PackageKit. I filed a bug here: https://bugzilla.redhat.com/show_bug.cgi?id=1767453
Comment 6 Ben Cotton 2019-10-31 18:42:32 UTC 
This message is a reminder that Fedora 29 is nearing its end of life.
Fedora will stop maintaining and issuing updates for Fedora 29 on 2019-11-26.
It is Fedora's policy to close all bug reports from releases that are no longer
maintained. At that time this bug will be closed as EOL if it remains open with a
Fedora 'version' of '29'.

Package Maintainer: If you wish for this bug to remain open because you
plan to fix it in a currently maintained version, simply change the 'version' 
to a later Fedora version.

Thank you for reporting this issue and we are sorry that we were not 
able to fix it before Fedora 29 is end of life. If you would still like 
to see this bug fixed and are able to reproduce it against a later version 
of Fedora, you are encouraged  change the 'version' to a later Fedora 
version prior this bug is closed as described in the policy above.

Although we aim to fix as many bugs as possible during every release's 
lifetime, sometimes those efforts are overtaken by events. Often a 
more recent Fedora release includes newer upstream software that fixes 
bugs or makes them obsolete.
Comment 7 Ben Cotton 2019-11-27 23:37:56 UTC 
Fedora 29 changed to end-of-life (EOL) status on 2019-11-26. Fedora 29 is
no longer maintained, which means that it will not receive any further
security or bug fix updates. As a result we are closing this bug.

If you can reproduce this bug against a currently maintained version of
Fedora please feel free to reopen this bug against that version. If you
are unable to reopen this bug, please file a new report against the
current release. If you experience problems, please add a comment to this
bug.

Thank you for reporting this bug and we are sorry it could not be fixed.