Bug 1656516

Summary:	Wacom tablet stops working when fwupd runs
Product:	Red Hat Enterprise Linux 8	Reporter:	Jason Gerecke <jason.gerecke>
Component:	fwupd	Assignee:	Richard Hughes <rhughes>
Status:	CLOSED DUPLICATE	QA Contact:	Erico Nunes <ernunes>
Severity:	unspecified	Docs Contact:
Priority:	unspecified
Version:	8.1	CC:	mboisver
Target Milestone:	rc
Target Release:	8.2
Hardware:	Unspecified
OS:	Unspecified
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Clone Of:
Clones:	1656965 1656966 1656968 (view as bug list)		Environment:
Last Closed:	2019-08-01 13:39:53 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	1656965, 1656966, 1656968

Description Jason Gerecke 2018-12-05 16:49:54 UTC

Certain Wacom tablets appear to be incompatible with fwupd and stop working as soon as the fwupd service starts. Because the fwupd service starts a few seconds after the desktop loads on my test machine, the tablet initially appears to work after a reboot but then "disappears" (no longer listed in xsetwacom) after perhaps 30 seconds. In addition to the tablet disappearing, the following message is logged: failed to add USB device <VID>:<PID>: Failed to get feature report: endpoint stalled or request not supported.

More details in the upstream bug report: https://github.com/hughsie/fwupd/issues/882

This bug was confirmed to affect the RHEL 8 beta using a Wacom DTH-1152.

Comment 1 Richard Hughes 2018-12-05 17:21:55 UTC

This is a trivial backport: https://github.com/hughsie/fwupd/commit/8949f3d0662090c8ca9ebbbb3ad6930428bf0d8f

Comment 2 Michael Boisvert 2019-07-31 15:13:53 UTC

Possible duplicate of bz#1680154, take a look.

Comment 3 Jason Gerecke 2019-07-31 17:53:03 UTC

I do not have permissions to view that bug.

Comment 4 Michael Boisvert 2019-07-31 18:26:37 UTC

Try bz#1659849

Comment 5 Jason Gerecke 2019-07-31 20:34:28 UTC

bz#1659849 is indeed a likely duplicate of this issue. I am the "Jason from Wacom" mentioned; my tests on the system in question pointed to fwupd being the likely issue. If bz#1680154 is in regard to one of the tablets removed by Richard (https://github.com/hughsie/fwupd/commit/aac786fcb905db2719c4a1f1bcf125536336cb6c) it could very well also be a duplicate.

Comment 6 Michael Boisvert 2019-08-01 13:39:53 UTC

(In reply to Jason Gerecke from comment #5)
> bz#1659849 is indeed a likely duplicate of this issue. I am the "Jason from
> Wacom" mentioned; my tests on the system in question pointed to fwupd being
> the likely issue. If bz#1680154 is in regard to one of the tablets removed
> by Richard
> (https://github.com/hughsie/fwupd/commit/
> aac786fcb905db2719c4a1f1bcf125536336cb6c) it could very well also be a
> duplicate.

Figured you were THE Jason :)

*** This bug has been marked as a duplicate of bug 1659849 ***