Bug 1659849

Summary:	Wacom Cintiq 13 Pro does not show up
Product:	Red Hat Enterprise Linux 8	Reporter:	Peter Hutterer <peter.hutterer>
Component:	fwupd	Assignee:	Richard Hughes <rhughes>
Status:	CLOSED DUPLICATE	QA Contact:	Erico Nunes <ernunes>
Severity:	unspecified	Docs Contact:
Priority:	unspecified
Version:	8.0	CC:	jason.gerecke, mboisver, tpelka
Target Milestone:	rc
Target Release:	8.2
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2019-11-29 14:17:20 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	1656965, 1656966, 1656968

Description Peter Hutterer 2018-12-17 02:27:36 UTC

Description of problem:
The Wacom Cintiq Pro 13 does not show up when plugged in. This was reported by Ping from Wacom, quote:

"After RHEL 8 beta started the first time, I plugged Cintiq Pro 13 first.
The device is recognized from kernel. But, cursor doesn’t move. And, No
Tablet detected in “Wacom Tablet”!"

I have been unable to reproduce this with hid-recordings of a Cintiq Pro 16 and Ping states there may be user error (though where??). We need QE to confirm this first with a physical Wacom Cintiq Pro 13.

Filing for the gnome-control-center, we can clone it for other components where necessary.

Version-Release number of selected component (if applicable):
RHEL8-beta, the publicly released version.

How reproducible:
Start RHEL8, plug Cintiq in. 
Start gnome-control-center, verify that the tablet is listed in the Wacom panel. Bring the stylus into proximity, verify that the stylus shows up.
Verify that the stylus works in general

Comment 3 Peter Hutterer 2019-01-11 05:15:12 UTC

Punting to fwupd, Jason from Wacom writes:


I've finally been able to reproduce the issues with the Cintiq Pro 13.
In my case, at least, they seem to be fallout from the fwupd issue we
reported to Richard (https://github.com/hughsie/fwupd/issues/882). As
soon as the fwupd program talks to the Cintiq Pro 13 the device goes
into a STALL state and is basically unusable. If G-C-C runs before
fwupd then the device will show up; otherwise it doesn't. The pen
stops working as soon as fwupd runs as well, which is probably why
there wasn't any response. The Intuos Pro 2 is immune to the fwupd
issue and so works fine.

Disabling the fwupd plugin seems to have fixed things (though its hard
to be sure since I was having trouble reproducing in the first place).
Hopefully Richard's fixes are all that are necessary.


Just for reference: Bug 1657623 which I could reproduce on the Intuos Pro I have may be related, but not sure.

Comment 5 Michael Boisvert 2019-08-01 13:39:53 UTC

*** Bug 1656516 has been marked as a duplicate of this bug. ***

Comment 6 Richard Hughes 2019-11-29 14:17:20 UTC


*** This bug has been marked as a duplicate of bug 1680154 ***