Bug 1665249

Summary: Exception page on service request details
Product: Red Hat CloudForms Management Engine Reporter: Mike Shriver <mshriver>
Component: ApplianceAssignee: Gregg Tanzillo <gtanzill>
Status: CLOSED CURRENTRELEASE QA Contact: Niyaz Akhtar Ansari <nansari>
Severity: high Docs Contact: Red Hat CloudForms Documentation <cloudforms-docs>
Priority: medium    
Version: 5.10.0CC: abellott, bmidwood, dmetzger, duhlmann, gtanzill, hkataria, kborole, lavenel, mpovolny, mshriver, obarenbo, simaishi, tfitzger, yrudman
Target Milestone: GAKeywords: TestOnly, ZStream
Target Release: 5.11.0   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: 5.11.0.1 Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of:
: 1702481 (view as bug list) Environment:
Last Closed: 2019-12-13 15:01:00 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: CFME Core Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 1702481    
Attachments:
Description Flags
screenshot of error page on request details none

Description Mike Shriver 2019-01-10 19:30:14 UTC
Created attachment 1519905 [details]
screenshot of error page on request details

Description of problem:
I am hitting an 'Unexpected error encountered' page while attempting to view the details on a subordinate region for a service request made from a global region.

Setup:
Active Directory authentication
Global region
1x subordinate region, with openstack provider configured
Catalog + Item for openstack instance provisioning, with tag control service dialog


Version-Release number of selected component (if applicable):
5.10.0.31.20190108221820_a0968c8

How reproducible:
100%

Steps to Reproduce:
1. Login as active directory user on global region
2. Order service for instance provisioning
3. Login as active directory user on subordinate region
4. Navigate to Services->Requests
5. Select the specific request that was generated from the global region

Actual results:
 Unexpected Error encountered page displayed


Expected results:
The service request details are displayed

Additional info:

Comment 8 Mike Shriver 2019-01-30 22:33:00 UTC
Created attachment 1525151 [details]
cfme-5972-production.log

Comment 10 Tina Fitzgerald 2019-01-31 18:47:18 UTC
Hi Mike,

Can I access your 5.9.7.2 appliance?

Thanks,
Tina

Comment 11 drew uhlmann 2019-01-31 21:19:19 UTC
https://github.com/ManageIQ/manageiq/pull/18424

Comment 14 Niyaz Akhtar Ansari 2019-05-16 10:35:06 UTC
Verified in Version 5.11.0.4.20190514210444_0c91ee1