Bug 1767900

Summary:	Logs uploaded using redhat-support-tool don't have the name of the region and server in it
Product:	Red Hat CloudForms Management Engine	Reporter:	Angelina Vasileva <anikifor>
Component:	Appliance	Assignee:	drew uhlmann <duhlmann>
Status:	CLOSED NOTABUG	QA Contact:	Jaroslav Henner <jhenner>
Severity:	medium	Docs Contact:	Red Hat CloudForms Documentation <cloudforms-docs>
Priority:	high
Version:	5.10.12	CC:	abellott, dmetzger, duhlmann, obarenbo, simaishi, yrudman
Target Milestone:	GA	Keywords:	TestOnly, ZStream
Target Release:	5.12.0	Flags:	mfeifer: mirror+
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:
Clones:	1784537 (view as bug list)		Environment:
Last Closed:	2020-06-10 12:57:44 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	CFME Core	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	1784537

Description Angelina Vasileva 2019-11-01 15:55:29 UTC

Description of problem:
When logs are collected using redhat-support-tool, there's no server and region name, unlike with other log depots. So in case of multiple appliances, it results in the several archives with the same name.

Version-Release number of selected component (if applicable):
5.10.12.3

How reproducible:
Always

Steps to Reproduce:
1. Configuration -> Diagnostics -> Collect Logs -> Edit
2. Type: Red Hat Support
3. Save
4. Collect -> Collect current logs

Actual results:
Archives don't have the name of the region and server in the name
https://access.redhat.com/support/cases/#/case/02508570

Expected results:
Something like "Current_region_0_default_1_EVM_1_20170127_043343_20170127_051010.zip"

Additional info:
There's more impact if there are several appliances in CFME, because it creates several files with the same name.

Comment 2 Joe Rafaniello 2019-11-04 12:29:03 UTC

Note, I don't believe red hat dropbox uploaded them with identifiers for the server/region/zone either, see also: https://bugzilla.redhat.com/show_bug.cgi?id=1660143#c9

Comment 3 Angelina Vasileva 2019-11-04 13:02:19 UTC

I believe it did have the identifiers following https://bugzilla.redhat.com/show_bug.cgi?id=1765635#c15

I don't insist since I couldn't check, even "ls" command doesn't work anymore for me in dropbox.