Bug 1816898

Summary:	Failed to verify the 'Eng Product ID(s)' for 2 OCP skus - MCT3819,MCT3821
Product:	OpenShift Container Platform	Reporter:	Wei Liu <weiliu>
Component:	Unknown	Assignee:	Tushar Katarki <tkatarki>
Status:	CLOSED ERRATA	QA Contact:	Johnny Liu <jialiu>
Severity:	unspecified	Docs Contact:
Priority:	unspecified
Version:	4.3.z	CC:	aos-bugs, btetali, eparis, griveros, jokerman, liliu, soliu, sponnaga, tkatarki
Target Milestone:	---
Target Release:	4.3.z
Hardware:	Unspecified
OS:	Unspecified
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Clone Of:		Environment:
Last Closed:	2020-06-17 20:27:11 UTC	Type:	Bug
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Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
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Description Wei Liu 2020-03-25 03:13:36 UTC

Description of problem:
Failed to verify the 'Eng Product ID(s)' for 2 OCP skus - MCT3819,MCT3821

Version-Release number of selected component (if applicable):
No

How reproducible:
100%

Steps to Reproduce:
Make SKU validation for the 2 OCP SKUs MCT3819,MCT3821 as below steps:

1. Get SKU test matrix data from the PNT Ticket(https://redhat.service-now.com/surl.do?n=PNTBO0002273)'s google doc outlining request: https://docs.google.com/spreadsheets/d/1bjHUxgiY01zOUx-fQCS-FjevEbFz6E5REvL34-zOgs0/edit?usp=sharing
2. Get SKU attributes data with the entitlement production environment REST API
3. Compare each SKU attribute value for the 2 OCP SKUs: MCT3819,MCT3821

Failed to verify the 'Eng Product ID(s)' for SKU MCT3819,MCT3821,more details please see the jenkins job:https://entitlement-qe-jenkins.rhev-ci-vms.eng.rdu2.redhat.com/view/SKU%20Validation/job/sku-validation/139/artifact/sku-tests/sku_validation/Test_Log/INFO.log

Please get the issues fixed asap, otherwise, it will greatly affect the customer's experience during the entitlement process, especially for some import attributes like 'Eng Product ID(s)' - it will cause customer can not download needed packages, etc.

Error Log:
===================================================
 SKU: MCT3819
===================================================
The Test Matrix data for the SKU 'MCT3819' - Eng Product ID(s): ['603', '604', '608']
The REST API    data for the SKU 'MCT3819' - Eng Product ID(s): []
The 'Eng Product ID(s)' in Test Matrix data but not added in REST API data for the SKU 'MCT3819' are: ['603', '604', '608']
FAIL -- Failed to verify the 'Eng Product ID(s)' for the SKU 'MCT3819'.

===================================================
 SKU: MCT3821
===================================================
The Test Matrix data for the SKU 'MCT3821' - Eng Product ID(s): ['603', '604', '608']
The REST API    data for the SKU 'MCT3821' - Eng Product ID(s): []
The 'Eng Product ID(s)' in Test Matrix data but not added in REST API data for the SKU 'MCT3821' are: ['603', '604', '608']
FAIL -- Failed to verify the 'Eng Product ID(s)' for the SKU 'MCT3821'.

Expected results:
Eng Product ID(s) attribute value is consistent between PNT Ticket SKU matrix data and the REST API data.

Comment 3 Wei Liu 2020-05-07 08:05:48 UTC

Failed to verified:https://entitlement-qe-jenkins.rhev-ci-vms.eng.rdu2.redhat.com/view/SKU%20Validation/job/sku-validation/152/artifact/sku-tests/sku_validation/Test_Log/SKU_Failures.txt

One new PNT ticket was created to fix this issue https://redhat.service-now.com/surl.do?n=PNTBO0002373, will update the test result once the new ticket is finished.

Comment 4 Wei Liu 2020-05-26 09:38:53 UTC

Try again, but encounter another ENG ID's issue: Now Eng Product ID(s): ['603', '604', '608'] were added to SKU 'MCT3819' and SKU 'MCT3821'. But missing  ['133', '182', '518'], see the details in jenkins job:https://entitlement-qe-jenkins.rhev-ci-vms.eng.rdu2.redhat.com/view/SKU Validation/job/sku-validation/157/artifact/sku-tests/sku_validation/Test_Log/SKU_Failures.txt

===================================================
 SKU: MCT3819
===================================================
The 'Eng Product ID(s)' in Test Matrix data but not in Entitlement Service data for the SKU 'MCT3819' are: ['133', '182', '518']
The 'Eng Product ID(s)' in Entitlement Service data but not in Test Matrix data for the SKU 'MCT3819' are: []
FAIL -- Failed to verify the 'Eng Product ID(s)' for the SKU 'MCT3819'.

===================================================
 SKU: MCT3821
===================================================
The 'Eng Product ID(s)' in Test Matrix data but not in Entitlement Service data for the SKU 'MCT3821' are: ['133', '182', '518']
The 'Eng Product ID(s)' in Entitlement Service data but not in Test Matrix data for the SKU 'MCT3821' are: []
FAIL -- Failed to verify the 'Eng Product ID(s)' for the SKU 'MCT3821'.

Comment 5 Wei Liu 2020-05-27 07:49:19 UTC

Verified. Now all the ENG IDs appeared from the Product Admin Web Page. Close this bug.

Comment 10 errata-xmlrpc 2020-06-17 20:27:11 UTC

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2020:2436

Comment 11 Red Hat Bugzilla 2023-09-14 05:54:41 UTC

The needinfo request[s] on this closed bug have been removed as they have been unresolved for 1000 days