Bug 1833787

Summary:	Unable to disable onscreen keyboard in touch screen machine
Product:	Red Hat Enterprise Linux 8	Reporter:	yzheng <yzheng>
Component:	gnome-shell	Assignee:	Carlos Garnacho <cgarnach>
Status:	CLOSED ERRATA	QA Contact:	Michael Boisvert <mboisver>
Severity:	high	Docs Contact:
Priority:	high
Version:	8.1	CC:	cgarnach, fmuellner, jadahl, jizhu, jkoten, joboyer, knakai, lilhuang, lmiksik, mboisver, mclasen, ovasik, qguo, sbarcomb, tpelka, tpopela, yuokada
Target Milestone:	rc	Keywords:	Triaged
Target Release:	8.4	Flags:	yzheng: needinfo-
Hardware:	x86_64
OS:	Linux
Whiteboard:
Fixed In Version:	mutter-3.32.2-57.el8 gnome-shell-3.32.2-30.el8	Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:
Clones:	1937866 1969636 (view as bug list)		Environment:
Last Closed:	2021-05-18 14:38:17 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	1894575, 1937866, 1969636

Description yzheng 2020-05-10 15:53:10 UTC

Description of problem:

Customer found that even disabled 'Screen Keyboard' in the 'Universal Access', the screen keyboard will come out after touching the screen.


Version-Release number of selected component (if applicable):

gnome-shell-3.28.3-10.el8.x86_64
kernel-4.18.0-80.el8.x86_64 or kernel-4.18.0-147.el8.x86_64


How reproducible:

Swiping across the screen.


Steps to Reproduce:

If Settings -> Universal Access -> Typing -> Screen Keyboard is set to 'off'

In RHEL 8.0
~~~
・'Editor' etc doesn't display the screen keyboard.
・Swiping across the lower half of the screen will display the screen keyboard.
~~~

In RHEL 8.1
~~~
・'Editor' etc displays the screen keyboard.
・Swiping across the lower half of the screen will display the screen keyboard.
~~~


Actual results:

Even disables 'Screen Keyboard' in the 'Universal Access', the screen keyboard will come out after touching the screen.


Expected results:

If disabled 'Screen Keyboard' in the 'Universal Access', the screen keyboard will not come out after touching the screen.


Additional info:

I found similar bug in RHEL 7:
~~~
https://bugzilla.redhat.com/show_bug.cgi?id=1591813
~~~

And in upstream:
~~~
https://gitlab.gnome.org/GNOME/gnome-shell/issues/872
https://bugzilla.gnome.org/show_bug.cgi?id=742246
~~~


Thank you very much!

Comment 2 yzheng 2020-05-13 02:47:53 UTC

Supplementary Explanation

My customer's test environments:

RHEL 8.0
~~~
gnome-shell-3.28.3-10.el8.x86_64
kernel-4.18.0-80.el8.x86_64
~~~

RHEL 8.1
~~~
gnome-shell-3.32.2-9.el8.x86_64
kernel-4.18.0-147.el8.x86_64
~~~

Thank you!

Comment 15 Carlos Garnacho 2020-09-02 14:30:30 UTC

I FTR am working to backport upstream's touch-mode, I'll try to have mutter/gnome-shell scratch builds ready for testing in the coming days.

Comment 67 Judith Zhu 2020-12-04 09:33:37 UTC

Thanks Tomas. We understand that engineering team takes priority to fix this bug in 8.4. Just want to highlight again that customer in case 02630496 requested fix on 8.1.  

Regards,Judith

Comment 97 Michael Boisvert 2021-03-17 18:15:21 UTC

Here are the results from my testing.

Environment:
Lenovo x230t (commercial Wacom touchscreen convertible laptop)
RHEL-8.4.0-20210316.n.1
mutter-3.32.2-57.el8 
gnome-shell-3.32.2-30.el8

Laptop in normal configuration with physical keyboard visible:
The OSK will not display itself without being switched on through the accessibility settings. 

Laptop in tablet/touchscreen mode with screen rotated and closed over the physical keyboard.
The OSK will display itself when using the touchscreen on a text input box. 

I also performed functional testing of the OSK itself. All features and functions work as expected (special characters, minimize/maximize, caps lock etc). Overall these changes made the OSK feel more polished.

Comment 102 errata-xmlrpc 2021-05-18 14:38:17 UTC

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Moderate: GNOME security, bug fix, and enhancement update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2021:1586