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Bug 1833787 - Unable to disable onscreen keyboard in touch screen machine
Summary: Unable to disable onscreen keyboard in touch screen machine
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 8
Classification: Red Hat
Component: gnome-shell
Version: 8.1
Hardware: x86_64
OS: Linux
high
high
Target Milestone: rc
: 8.4
Assignee: Carlos Garnacho
QA Contact: Michael Boisvert
URL:
Whiteboard:
Depends On:
Blocks: 1894575 1937866 1969636
TreeView+ depends on / blocked
 
Reported: 2020-05-10 15:53 UTC by yzheng
Modified: 2022-10-12 14:38 UTC (History)
17 users (show)

Fixed In Version: mutter-3.32.2-57.el8 gnome-shell-3.32.2-30.el8
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
: 1937866 1969636 (view as bug list)
Environment:
Last Closed: 2021-05-18 14:38:17 UTC
Type: Bug
Target Upstream Version:
Embargoed:
yzheng: needinfo-

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Red Hat Knowledge Base (Solution) 5867301 0 None None None 2021-03-09 04:29:05 UTC

Description yzheng 2020-05-10 15:53:10 UTC 
Description of problem:

Customer found that even disabled 'Screen Keyboard' in the 'Universal Access', the screen keyboard will come out after touching the screen.


Version-Release number of selected component (if applicable):

gnome-shell-3.28.3-10.el8.x86_64
kernel-4.18.0-80.el8.x86_64 or kernel-4.18.0-147.el8.x86_64


How reproducible:

Swiping across the screen.


Steps to Reproduce:

If Settings -> Universal Access -> Typing -> Screen Keyboard is set to 'off'

In RHEL 8.0
~~~
・'Editor' etc doesn't display the screen keyboard.
・Swiping across the lower half of the screen will display the screen keyboard.
~~~

In RHEL 8.1
~~~
・'Editor' etc displays the screen keyboard.
・Swiping across the lower half of the screen will display the screen keyboard.
~~~


Actual results:

Even disables 'Screen Keyboard' in the 'Universal Access', the screen keyboard will come out after touching the screen.


Expected results:

If disabled 'Screen Keyboard' in the 'Universal Access', the screen keyboard will not come out after touching the screen.


Additional info:

I found similar bug in RHEL 7:
~~~
https://bugzilla.redhat.com/show_bug.cgi?id=1591813
~~~

And in upstream:
~~~
https://gitlab.gnome.org/GNOME/gnome-shell/issues/872
https://bugzilla.gnome.org/show_bug.cgi?id=742246
~~~


Thank you very much!
Comment 2 yzheng 2020-05-13 02:47:53 UTC 
Supplementary Explanation

My customer's test environments:

RHEL 8.0
~~~
gnome-shell-3.28.3-10.el8.x86_64
kernel-4.18.0-80.el8.x86_64
~~~

RHEL 8.1
~~~
gnome-shell-3.32.2-9.el8.x86_64
kernel-4.18.0-147.el8.x86_64
~~~

Thank you!
Comment 15 Carlos Garnacho 2020-09-02 14:30:30 UTC 
I FTR am working to backport upstream's touch-mode, I'll try to have mutter/gnome-shell scratch builds ready for testing in the coming days.
Comment 67 Judith Zhu 2020-12-04 09:33:37 UTC 
Thanks Tomas. We understand that engineering team takes priority to fix this bug in 8.4. Just want to highlight again that customer in case 02630496 requested fix on 8.1.  

Regards,Judith
Comment 97 Michael Boisvert 2021-03-17 18:15:21 UTC 
Here are the results from my testing.

Environment:
Lenovo x230t (commercial Wacom touchscreen convertible laptop)
RHEL-8.4.0-20210316.n.1
mutter-3.32.2-57.el8 
gnome-shell-3.32.2-30.el8

Laptop in normal configuration with physical keyboard visible:
The OSK will not display itself without being switched on through the accessibility settings. 

Laptop in tablet/touchscreen mode with screen rotated and closed over the physical keyboard.
The OSK will display itself when using the touchscreen on a text input box. 

I also performed functional testing of the OSK itself. All features and functions work as expected (special characters, minimize/maximize, caps lock etc). Overall these changes made the OSK feel more polished.
Comment 102 errata-xmlrpc 2021-05-18 14:38:17 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Moderate: GNOME security, bug fix, and enhancement update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2021:1586
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