Bug 1866340

Summary: [RHOCS Usability Study][Dashboard] It was not clear why “No persistent storage alerts” was prominently displayed
Product: OpenShift Container Platform Reporter: Harish NV Rao <hnallurv>
Component: Console Storage PluginAssignee: Bipul Adhikari <badhikar>
Status: CLOSED ERRATA QA Contact: Elena Bondarenko <ebondare>
Severity: medium Docs Contact:
Priority: unspecified    
Version: 4.4CC: aos-bugs, badhikar, nberry, nthomas, ocs-bugs, smordech
Target Milestone: ---Keywords: Reopened, UsabilityStudyPriority
Target Release: 4.7.0   
Hardware: Unspecified   
OS: Unspecified   
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Last Closed: 2021-02-24 15:15:21 UTC Type: Bug
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oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
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Description Flags
Object service dashboard doesn't contain the confusing grey mark anymore none

Description Harish NV Rao 2020-08-05 11:44:34 UTC 
Description of problem:

The “no alert” message took up a significant focal point and drew users’ attention. One user questioned why there was a greyed out check mark and wondered when it would turn green.  Refer to [1] for the screenshot.

UX issue severity level: 4-Low (refer below mentioned doc for severity levels)

This BZ is being filed based on the Usability study conducted on RHOCS during July 2020. A complete report on this Usability study can be found here: https://docs.google.com/presentation/d/1w65Rl2ZsTew-TIqgKUaZ9Y-1DmG1Z4Y59sYQjYC_mMM/edit#slide=id.g547716335e_0_260

[1] https://docs.google.com/presentation/d/1w65Rl2ZsTew-TIqgKUaZ9Y-1DmG1Z4Y59sYQjYC_mMM/edit#slide=id.g8d60435416_0_40

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Comment 1 Bipul Adhikari 2020-08-07 06:36:36 UTC 
Assigning to UXD, to suggest what we should do about the confusing state.
Comment 2 Shiri mordechay 2020-08-10 09:15:23 UTC 
(In reply to Bipul Adhikari from comment #1)
> Assigning to UXD, to suggest what we should do about the confusing state.

This issue was addressed in the dashboard improvements. the "no alerts" status will not be displayed at all if there are no alerts to show.

See jira here: https://issues.redhat.com/browse/RHSTOR-1265
Mockup: https://marvelapp.com/prototype/6801i5e/screen/71524166
Comment 3 Bipul Adhikari 2020-11-09 19:45:18 UTC 
Closing this BZ as this has already been fixed in OCP 4.5 by https://github.com/openshift/console/pull/5055
Comment 5 Bipul Adhikari 2020-11-23 03:04:39 UTC 
Moving it to ON_QA based on QE input.
Comment 6 Harish NV Rao 2020-11-23 05:15:25 UTC 
thanks Bipul. Vaibhavi, please verify this bz
Comment 8 Elena Bondarenko 2020-12-18 16:05:50 UTC 
I re-tested with 4.7.0-0.nightly-2020-12-18-031435. The big grey question mark and "No object service alerts" message are not there, so I'm moving the bug to Verified.
Comment 9 Elena Bondarenko 2020-12-18 16:07:07 UTC 
Created attachment 1740312 [details]
Object service dashboard doesn't contain the confusing grey mark anymore
Comment 11 errata-xmlrpc 2021-02-24 15:15:21 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Moderate: OpenShift Container Platform 4.7.0 security, bug fix, and enhancement update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2020:5633