Bug 191865

Summary: HP Laserjet 4200n prints blank pages
Product: [Fedora] Fedora Reporter: Ville Ranki <ville.ranki>
Component: system-config-printerAssignee: Tim Waugh <twaugh>
Status: CLOSED CURRENTRELEASE QA Contact:
Severity: medium Docs Contact:
Priority: medium    
Version: 5   
Target Milestone: ---   
Target Release: ---   
Hardware: All   
OS: Linux   
Whiteboard:
Fixed In Version: system-config-printer-0.6.151.7-1. Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2006-05-23 10:12:32 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 150223    
Attachments:
Description Flags
CUPS Error log
none
testpage-a4.ps
none
PPD file
none
PPD file
none
testpage-a4.ps none

Description Ville Ranki 2006-05-16 07:21:41 UTC 
Description of problem:

HP Laserjet 4200n prints blank pages. The printer 
used to work a few weeks earlier on FC5 and works 
from other operating systems. Used printer config to print
A4 test page.

Version-Release number of selected component (if applicable):
1:1.2.0-1.1

CUPS log:

[16/May/2006:10:24:08 +0300] Adding start banner page "none" to job 20.
[16/May/2006:10:24:08 +0300] Job 20 queued on "SALI_LINKKI" by "root".
[16/May/2006:10:24:08 +0300] Started filter /usr/lib/cups/filter/pstops (PID
3003) for job 20.
[16/May/2006:10:24:08 +0300] Started backend /usr/lib/cups/backend/smb (PID
3004) for job 20.
Comment 1 Tim Waugh 2006-05-16 10:42:37 UTC 
So this is a printer connected to a Windows machine?

How about if you print the CUPS test page?  Does that work?
Comment 2 Ville Ranki 2006-05-16 11:49:12 UTC 
CUPS test page seems to work. Printing now seems to work from
gedit and openoffice also - they didn't work earlier. Maybe 
editing the printer settings without doing anything or rebooting
helped. The A4 postscript test page still prints blank though.

The printer is a network printer connected with smb.
Comment 3 Tim Waugh 2006-05-16 14:10:03 UTC 
How are you printing the A4 PostScript test page -- from the
'Administration->Printing' configuration tool, system-config-printer?

Please edit /etc/cups/cupsd.conf and change the 'LogLevel' line to read:

  LogLevel debug2

Then stop CUPS:

  /sbin/service cups stop

Clear out the log file:

  >/var/log/cups/error_log

and start CUPS again:

  /sbin/service cups start

Try printing the A4 test page again, and then please attach the
/var/log/cups/error_log file.  Thanks.
Comment 4 Ville Ranki 2006-05-16 14:22:22 UTC 
Created attachment 129198 [details]
CUPS Error log
Comment 5 Ville Ranki 2006-05-16 14:23:34 UTC 
Log attached. I'm using system-config-printer for printing the test page.
Comment 6 Tim Waugh 2006-05-16 14:34:55 UTC 
Does this print work?:

lpr -PSALI_LINKKI -oraw /usr/share/printconf/tests/testpage-a4.ps
Comment 7 Ville Ranki 2006-05-16 14:44:42 UTC 
Yep, it prints out a good test page.
Comment 8 Tim Waugh 2006-05-16 15:08:25 UTC 
Aha.  Sounds like this might be a pstops filter bug.

Please attach /etc/cups/ppd/SALI_LINKKI.ppd.
Comment 9 Tim Waugh 2006-05-16 16:16:15 UTC 
Created attachment 129221 [details]
testpage-a4.ps

Actually the cause for this might be a bad testpage-a4.ps file.  Please save
the attached testpage-a4.ps file and print it like this:

lpr -PSALI_LINKKI testpage-a4.ps

Does the output now look as expected?  Just to confirm, the original problem
was that you were getting a blank page in _addition_ to the correctly printed
test page, wasn't it?
Comment 10 Ville Ranki 2006-05-17 07:41:53 UTC 
Created attachment 129302 [details]
PPD file
Comment 11 Ville Ranki 2006-05-17 07:42:27 UTC 
Created attachment 129303 [details]
PPD file
Comment 12 Ville Ranki 2006-05-17 07:56:15 UTC 
The test page you attached prints also as blank. And the problem
is that only one blank paper prints when printing ps test page.
Comment 13 Tim Waugh 2006-05-18 11:11:55 UTC 
Created attachment 129408 [details]
testpage-a4.ps

Please try this testpage-a4.ps file instead.
Comment 14 Ville Ranki 2006-05-18 11:30:45 UTC 
This file prints correctly.
Comment 15 Fedora Update System 2006-05-22 17:52:03 UTC 
Fixed in system-config-printer-0.6.151.7-1.
Comment 16 Ville Ranki 2006-05-23 10:12:32 UTC 
I confirm - it works now. Thanks!