Red Hat Bugzilla – Bug 191865
HP Laserjet 4200n prints blank pages
Last modified: 2007-11-30 17:11:32 EST
Description of problem:
HP Laserjet 4200n prints blank pages. The printer
used to work a few weeks earlier on FC5 and works
from other operating systems. Used printer config to print
A4 test page.
Version-Release number of selected component (if applicable):
[16/May/2006:10:24:08 +0300] Adding start banner page "none" to job 20.
[16/May/2006:10:24:08 +0300] Job 20 queued on "SALI_LINKKI" by "root".
[16/May/2006:10:24:08 +0300] Started filter /usr/lib/cups/filter/pstops (PID
3003) for job 20.
[16/May/2006:10:24:08 +0300] Started backend /usr/lib/cups/backend/smb (PID
3004) for job 20.
So this is a printer connected to a Windows machine?
How about if you print the CUPS test page? Does that work?
CUPS test page seems to work. Printing now seems to work from
gedit and openoffice also - they didn't work earlier. Maybe
editing the printer settings without doing anything or rebooting
helped. The A4 postscript test page still prints blank though.
The printer is a network printer connected with smb.
How are you printing the A4 PostScript test page -- from the
'Administration->Printing' configuration tool, system-config-printer?
Please edit /etc/cups/cupsd.conf and change the 'LogLevel' line to read:
Then stop CUPS:
/sbin/service cups stop
Clear out the log file:
and start CUPS again:
/sbin/service cups start
Try printing the A4 test page again, and then please attach the
/var/log/cups/error_log file. Thanks.
Created attachment 129198 [details]
CUPS Error log
Log attached. I'm using system-config-printer for printing the test page.
Does this print work?:
lpr -PSALI_LINKKI -oraw /usr/share/printconf/tests/testpage-a4.ps
Yep, it prints out a good test page.
Aha. Sounds like this might be a pstops filter bug.
Please attach /etc/cups/ppd/SALI_LINKKI.ppd.
Created attachment 129221 [details]
Actually the cause for this might be a bad testpage-a4.ps file. Please save
the attached testpage-a4.ps file and print it like this:
lpr -PSALI_LINKKI testpage-a4.ps
Does the output now look as expected? Just to confirm, the original problem
was that you were getting a blank page in _addition_ to the correctly printed
test page, wasn't it?
Created attachment 129302 [details]
Created attachment 129303 [details]
The test page you attached prints also as blank. And the problem
is that only one blank paper prints when printing ps test page.
Created attachment 129408 [details]
Please try this testpage-a4.ps file instead.
This file prints correctly.
Fixed in system-config-printer-0.6.151.7-1.
I confirm - it works now. Thanks!