Bug 1921496

Summary:	To collect "rpm --showrc" command output in the "sos_commands/rpm/rpm_--showrc" file inside sosreport data.
Product:	Red Hat Enterprise Linux 8	Reporter:	Sayan Das <saydas>
Component:	sos	Assignee:	Pavel Moravec <pmoravec>
Status:	CLOSED ERRATA	QA Contact:	Maros Kopec <makopec>
Severity:	medium	Docs Contact:
Priority:	unspecified
Version:	8.3	CC:	agk, bmr, cww, jcastillo, mhradile, plambri, pmoravec, sbradley, theute
Target Milestone:	rc
Target Release:	8.5
Hardware:	All
OS:	All
Whiteboard:
Fixed In Version:	sos-4.1-1.el8	Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:
Clones:	2065642 2065643 (view as bug list)		Environment:
Last Closed:	2021-11-09 19:36:07 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	2065642, 2065643

Description Sayan Das 2021-01-28 05:35:03 UTC

Request Description:

To collect "rpm --showrc" command output in the "sos_commands/rpm/rpm_--showrc" file inside sosreport data.


Explanation:

There was a scenario where Customer was able to perform "rpm -ivh some.rpm" but not "rpm -ivh http://XX.XX.XX.XX/pub/some.rpm". 

The strace data displayed that rpm was not using any curl methods to download the file from remote server and then install the same. Further analysis (rpm -V rpm) displayed that CU had modified the "/usr/lib/rpm/macros" file and that was missing all the urlhelper functions [ which basically contains the definitions of how rpm should use curl ].

This information was further verified via "rpm --showrc" command output and after reinstalling rpm package itself, the issue was fixed. 

If we would have had the output collected in sosreport, We could have reduced 4 - 5 case comments easily.



Additional Note:

* I am sure that, there is some other use of this output as well when investigating rpm\yum-related cases.

* This command gets executed pretty quickly and I don't see this causing any slowness during sosreport collection for any reason as well.

Comment 5 Pavel Moravec 2021-01-29 08:13:47 UTC

Thanks for the PR. Planned to be in 8.5 by default.

Comment 14 errata-xmlrpc 2021-11-09 19:36:07 UTC

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (sos bug fix and enhancement update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHEA-2021:4388