Bug 1931629

Summary:	Conversational Hub Fails due to ImagePullBackOff
Product:	OpenShift Container Platform	Reporter:	Bruno Andrade <bandrade>
Component:	ISV Operators	Assignee:	Alexandre Menezes <amenezes>
Status:	CLOSED ERRATA	QA Contact:	kuiwang
Severity:	low	Docs Contact:
Priority:	low
Version:	4.7	CC:	amenezes, aos-bugs, jiazha, sd-ecosystem
Target Milestone:	---
Target Release:	4.8.0
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	No Doc Update
Doc Text:	Operator not anymore available on operatorhub.	Story Points:	---
Clone Of:		Environment:
Last Closed:	2021-07-27 22:47:38 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Bruno Andrade 2021-02-22 20:22:20 UTC

Description of problem:

Failed to pull image "registry.connect.redhat.com/esacalateai/cih-operator-bundle@sha256:b9c633c744f8e218fadd8c1a208a0f663d24fcacce07e3e45a533a19a173dbdf": rpc error: code = Unknown desc = Error reading manifest 

Version-Release number of selected component (if applicable):

OCP Version: 4.7.0-0.nightly-2021-02-18-110409
Cih Operator Version: 2.1.0 

How reproducible:
Always

Steps to Reproduce:
1. Install the Operator using OperatorHub

Comment 3 Alexandre Menezes 2021-03-01 22:21:55 UTC

According to ISV team EscalateAi is changing its name to captivat.io and this operator as it is will no longer be available.

The request for the change is in progress. And the images are already unavailable on all repos.

Comment 4 kuiwang 2021-03-02 07:12:37 UTC

if it is unavailable, we should remove "Conversational Hub" from OperatorHub. 
Or else, the customer possible find it and try to install it and meet failing.

So, need to remove "OperatorHub" (cih-operator-certified) from index image registry.redhat.io/redhat/certified-operator-index:v4.7.
if there is such issue on other release, also need to remove it from other release's index image.

Comment 5 Alexandre Menezes 2021-03-05 23:39:51 UTC

cih-operator-certified removed from OpenShift's Operator Hub.

Comment 6 kuiwang 2021-03-09 01:30:46 UTC

LGTM

--
[root@preserve-olm-env bin]# oc get clusterversion
NAME      VERSION                             AVAILABLE   PROGRESSING   SINCE   STATUS
version   4.7.0-0.nightly-2021-03-06-183610   True        False         5m      Cluster version is 4.7.0-0.nightly-2021-03-06-183610
[root@preserve-olm-env bin]# oc get packagemanifest|grep cih-operator
[root@preserve-olm-env bin]# 

kuiwang@Kuis-MacBook-Pro jb % oc get clusterversion
NAME      VERSION                             AVAILABLE   PROGRESSING   SINCE   STATUS
version   4.8.0-0.nightly-2021-03-08-184701   True        False         16m     Cluster version is 4.8.0-0.nightly-2021-03-08-184701
kuiwang@Kuis-MacBook-Pro jb % oc get packagemanifest|grep cih-operator
kuiwang@Kuis-MacBook-Pro jb % 
--

Comment 9 errata-xmlrpc 2021-07-27 22:47:38 UTC

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Moderate: OpenShift Container Platform 4.8.2 bug fix and security update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2021:2438