Bug 193669

Summary: rhn/up2date registration fails everytime if hardware profile included
Product: Red Hat Enterprise Linux 4 Reporter: Robert M Williams <rwilliam>
Component: up2dateAssignee: Pradeep Kilambi <pkilambi>
Status: CLOSED NOTABUG QA Contact: Brandon Perkins <bperkins>
Severity: high Docs Contact:
Priority: high    
Version: 4.0CC: jlaska
Target Milestone: ---   
Target Release: ---   
Hardware: i386   
OS: Linux   
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2007-07-31 16:08:00 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:

Description Robert M Williams 2006-05-31 15:11:59 UTC
Description of problem:
rhn/up2date fails with unable to send hardware profile error
account is created on rhn server (sans hardware info), but association not made
on client
no log file created or output if using --verbose option in CLI
this failure happens 100% of attempts

Version-Release number of selected component (if applicable):

How reproducible:

Steps to Reproduce:
1. install rhel4
2. use up2date either from firstboot or after gnome starts
Actual results:
failure to send hardware profile/create association on client
server account is created, but client will not connect/associate with account

Expected results:
send profile to server
account created
client associated with account

Additional info:

Comment 1 Robert M Williams 2006-05-31 15:22:42 UTC
system on which failure occurs is a laptop
basic specs:
processor : intel centrino 1.73GHz
video     : ATI X700 PCI-e
network   : broadcom gigabit ethernet (connection confirmed before registration
network   : intel ipw2200bg wireless (not connected at time of this specific
attempt, but same failure when is primary network adapter)

clicking the hardware details from the registration screen, prior to
registration attemp, does display system config

problem does not occur if 'send hardware profile' de-selected prior to submission

Comment 2 Red Hat Bugzilla 2007-04-12 00:44:26 UTC
User bnackash@redhat.com's account has been closed

Comment 4 Pradeep Kilambi 2007-07-31 16:08:00 UTC
tried registering few test boxes and seems to be doing the right thing as of
latest up2date

# rpm -q up2date

A Profile Name is a descriptive name that you choose to identify this System
Profile on the
 Red Hat Network web pages. Optionally, include a computer serial or
identification number.
 Profile name: 2.rhndev.redhat.com_

 [*] Include the following information about hardware and network:

    Version: 4AS                        CPU model: Mobile Intel(R) Pentium(R)
III CPU - M  1200MHz
   Hostname: rlx-2-22.rhndev.redhat.com CPU speed: 1199 MHz
 IP Address:                  Memory: 2027 megabytes

and registers successfully.

closing as not a bug on up2date-4.5.5-7, feel free to open it with more comments
if you think we missed any other scenerio.