Bug 1952737

Summary:	[RFE]Users had difficulty distinguishing between “ Supported” and “Provided”
Product:	OpenShift Container Platform	Reporter:	Guohua Ouyang <gouyang>
Component:	Console Kubevirt Plugin	Assignee:	Aviv Turgeman <aturgema>
Status:	CLOSED ERRATA	QA Contact:	Guohua Ouyang <gouyang>
Severity:	medium	Docs Contact:
Priority:	medium
Version:	4.8	CC:	aos-bugs, aturgema, jintan, lkladnit, tnisan, ycui
Target Milestone:	---	Keywords:	UsabilityStudyPriority
Target Release:	4.9.0
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:	Cause: support labels were confusing. Fix: getting labels only for Community supported templates (those which aren't supported by Red Hat) Result: clear UI display to support on templates	Story Points:	---
Clone Of:		Environment:
Last Closed:	2021-10-18 17:30:14 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	1952392

Description Guohua Ouyang 2021-04-23 02:30:48 UTC

Description of problem:
1. After users created their own template, they went to VM creation Wizard trying to filter and search the template they created. The filter did not return result when “User Provided” was applied. It only return result when “User Supported” was applied. Users were confused by the difference between “ Supported” and “Provided”.
2. There’s a link for “Learn more about Red Hat support” but users also needed to know the difference between “Red Hat Supported” and “Red Hat Provided”. And similarly users needed to know the difference between “User Supported” and “User Provided”.

Version-Release number of selected component (if applicable):


How reproducible:


Steps to Reproduce:
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Actual results:


Expected results:


Additional info:

Comment 1 jintan 2021-05-03 15:00:21 UTC

Miss-confusion with the terms 'Red Hat supported' vs. 'Red Hat provided' in VM templates
https://issues.redhat.com/browse/CNV-11821

Comment 2 jintan 2021-05-03 16:07:28 UTC

From https://issues.redhat.com/browse/CNV-11821 "Users would expect anything we show in the UI to be supported so they can use it. Therefore we will drop "Red Hat supported" and only keep "Red Hat provided". It will be implemented in the templates cards and in the filter check box."

Comment 3 Ying Cui 2021-06-23 07:47:18 UTC

Moving it to next release, it is RFE, not blocker in release.

Comment 4 Leon Kladnitsky 2021-07-20 07:15:29 UTC

Works as expected on 4.9. 

Verified on https://console-openshift-console.apps.virt-09.cnv-qe.rhcloud.com 

Client Version: 4.8.0-rc.1
Server Version: 4.9.0-0.nightly-2021-07-12-203753
Kubernetes Version: v1.21.1+90622d8
NAME                                      DISPLAY                    VERSION   REPLACES                                  PHASE
kubevirt-hyperconverged-operator.v4.9.0   OpenShift Virtualization   4.9.0     kubevirt-hyperconverged-operator.v2.6.5   Succeeded

The menu is simplified and only contains two options: "Red Hat" and "User".
The filtering is working properly and only the relevant selection is displayed.

Moving to VERIFIED.

Comment 7 errata-xmlrpc 2021-10-18 17:30:14 UTC

Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Moderate: OpenShift Container Platform 4.9.0 bug fix and security update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2021:3759