Bug 211326

Summary: Cups cannont determine that a document has finished printing.
Product: [Fedora] Fedora Reporter: Brad Settlemyer <bradles>
Component: cupsAssignee: Tim Waugh <twaugh>
Status: CLOSED ERRATA QA Contact:
Severity: medium Docs Contact:
Priority: medium    
Version: 5CC: davidz
Target Milestone: ---   
Target Release: ---   
Hardware: All   
OS: Linux   
Whiteboard:
Fixed In Version: 1.2.5-1.fc5.4 Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2006-11-07 22:31:38 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 207681    
Attachments:
Description Flags
This is the file /var/log/cups/access_log none

Description Brad Settlemyer 2006-10-18 18:09:25 UTC 
Description of problem:
Cups is unable to find the status of printed doc.  Eventually, eggcups crashes.

Version-Release number of selected component (if applicable):


How reproducible:
Every time.

Steps to Reproduce:
1.  Configure a remote printer
2.  Print a document
3.  Check document status on gnome toolbar or /var/log/cups/access_log
  
Actual results:
/var/log/cups/access_log:
Many entries like:
localhost - - [17/Oct/2006:14:03:09 -0400] "POST /printers/hp_lj1200 HTTP/1.1"
200 141 Get-Job-Attributes client-error-not-found

Eggcups won't clear the document and eventually crashes.

Expected results:
No log entries and eggcups clears the finished document.

Additional info:
Comment 1 Brad Settlemyer 2006-10-18 18:09:27 UTC 
Created attachment 138812 [details]
This is the file /var/log/cups/access_log
Comment 2 Tim Waugh 2006-11-02 12:30:06 UTC 
CUPS can find the status very well (try 'lpstat -h remoteserver -Wcompleted -o
hp_lj1200') -- but eggcups seems to be asking the wrong server for the status.
Comment 3 Brad Settlemyer 2006-11-02 16:05:45 UTC 
No, that doesn't quite seem to work:

[bradles@riggins:~:1527]$ lpstat -h dev191 -Wcompleted -o hp_lj1200
lpstat: Unknown destination "hp_lj1200"!

Am I making a dso typo?
Comment 4 David Zeuthen 2006-11-02 19:13:14 UTC 
Tim: This seems to be the same issue as RHEL5 is suffering, e.g. bug 212763.
Comment 5 Tim Waugh 2006-11-03 13:10:43 UTC 
Brad: it's the hostname you want, not the queuename.
Comment 6 Brad Settlemyer 2006-11-03 16:32:02 UTC 
I wouldn't be surprised if somehow this is the issue.  I simply cannot get the
status with lpstat, here is the relevant info, and some of the commands I tried:

my machine: riggins
printer host: dev191
queue: hp_lj1200

[bradles@riggins:~:1009]$ lpq
hp_lj1200 is ready
no entries
[bradles@riggins:~:1005]$ lpstat -h dev191 -Wcompleted -p hp_lj1200
lpstat: Unknown destination "hp_lj1200"!
[bradles@riggins:~:1006]$ lpstat -h dev191 -Wcompleted -o dev191
lpstat: Unknown destination "dev191"!
[bradles@riggins:~:1007]$ lpstat -h dev191 -Wcompleted -o dev191:hp_lj1200
lpstat: Unknown destination "dev191:hp_lj1200"!
[bradles@riggins:~:1008]$ lpstat -Wcompleted -o dev191:hp_lj1200
lpstat: Unknown destination "dev191:hp_lj1200"!

Beats me, I've never really had printing problems before fc5.
Comment 7 Tim Waugh 2006-11-03 16:43:40 UTC 
Brad, I don't think it is the issue.  Just '-Wcompleted -o' without anything
after that will show you the jobs finished on that server; perhaps the remote
queue uses a different name than the local queue.

Please watch for updates-testing packages of (a) cups and (b) desktop-printing.
 When you have installed both of those, please re-test.
Comment 8 Fedora Update System 2006-11-07 22:25:50 UTC 
Fixed in update: cups-1.2.5-2.fc6.8
Comment 9 Tim Waugh 2006-11-07 22:31:38 UTC 
For FC5 the fixed cups package is cups-1.2.5-1.fc5.4.  Don't forget to also
update desktop-printing when it is released as a final update.