Bug 2126319
| Summary: | [Sat6/InisghtsSync/Bug] Insights Sync failing frequently on Sat6 instances | ||
|---|---|---|---|
| Product: | Red Hat Satellite | Reporter: | Nikhil Gupta <ngupta> |
| Component: | RH Cloud - Insights | Assignee: | Shimon Shtein <sshtein> |
| Status: | CLOSED DUPLICATE | QA Contact: | addubey |
| Severity: | high | Docs Contact: | |
| Priority: | high | ||
| Version: | 6.11.2 | CC: | ahumbe, aruzicka, pdwyer, peter.vreman, sshtein |
| Target Milestone: | Unspecified | Keywords: | Triaged, WorkAround |
| Target Release: | Unused | ||
| Hardware: | Unspecified | ||
| OS: | Unspecified | ||
| Whiteboard: | |||
| Fixed In Version: | Doc Type: | If docs needed, set a value | |
| Doc Text: | Story Points: | --- | |
| Clone Of: | Environment: | ||
| Last Closed: | 2022-11-22 08:53:37 UTC | Type: | Bug |
| Regression: | --- | Mount Type: | --- |
| Documentation: | --- | CRM: | |
| Verified Versions: | Category: | --- | |
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
| Cloudforms Team: | --- | Target Upstream Version: | |
| Embargoed: | |||
I see the problem with all my Sat6 instances, being 6.9, 6.10 and now also on all 6.11. It is not proxy related because my Sat6.11 are directly connected without a Proxy On 6.11 both 'Inventory scheduled sync' and 'Insights scheduled sync' are affected The errors can be categorized in 2: - '401 Unauthorized' - '504 Gateway Timeout' Can it be maybe that it is congestion because out-of-the-box every RedHat Satellite is configured to do the uplaod exactlu at 0:00am (in my case UTC). Closing this bz as a duplicate of https://bugzilla.redhat.com/show_bug.cgi?id=2127180 The engineering team is actively working on this issue *** This bug has been marked as a duplicate of bug 2127180 *** |
Description of problem: The Satellite 6 instances show too frequently failing Insights Sync failures resulting in Paused tasks. # ( zgrep InventoryScheduledSync /var/log/foreman/production.log-*.gz ; grep InventoryScheduledSync /var/log/foreman/production.log* ) | grep -v '\[D|' | grep result | grep -v success /var/log/foreman/production.log-20220830.gz:2022-08-30T00:00:18 [I|bac|604517ea] Task {label: InventorySync::Async::InventoryScheduledSync, id: 4d769b54-0f7a-42d3-9ba1-c57dea1380c3, execution_plan_id: 1f20f6c4-4550-4f66-a417-3c7a9650fdbb} state changed: paused result: error /var/log/foreman/production.log-20220905.gz:2022-09-05T00:00:11 [I|bac|3d6bed41] Task {label: InventorySync::Async::InventoryScheduledSync, id: 95e656e8-3272-4456-8dbb-baaccace0606, execution_plan_id: 913f87d3-279a-4e8e-95d3-43e2c1465c68} state changed: paused result: error Version-Release number of selected component (if applicable): Satellite 6.11.2 How reproducible: Intermittent Steps to Reproduce: 1. Schedule Insights inventory sync on the Satellite server Actual results: Insights Sync failures resulting in Paused tasks. Expected results: SaaS provided shall be reliable and 99.99% available. The measurable expectation is to fail max 1x per 3 months. Currently, it fails 1-3 times per week. Additional info: Manually restarting the tasks makes them work