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Bug 2127180 - random failure of Inventory Sync
Summary: random failure of Inventory Sync
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Satellite
Classification: Red Hat
Component: RH Cloud - Inventory
Version: 6.11.2
Hardware: Unspecified
OS: Unspecified
urgent
high
Target Milestone: 6.13.0
Assignee: Shimon Shtein
QA Contact: Jameer Pathan
URL:
Whiteboard:
: 2018879 2104673 2126319 2128115 (view as bug list)
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2022-09-15 15:07 UTC by Gary Scarborough
Modified: 2023-07-09 11:30 UTC (History)
20 users (show)

Fixed In Version: rubygem-foreman_rh_cloud-6.0.44
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
: 2150112 (view as bug list)
Environment:
Last Closed: 2023-05-03 13:22:03 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Red Hat Issue Tracker SAT-13874 0 None None None 2022-11-14 16:24:54 UTC
Red Hat Knowledge Base (Solution) 6991643 0 None None None 2022-12-22 13:25:31 UTC
Red Hat Knowledge Base (Solution) 6994782 0 None None None 2023-01-25 17:58:53 UTC
Red Hat Product Errata RHSA-2023:2097 0 None None None 2023-05-03 13:22:15 UTC

Description Gary Scarborough 2022-09-15 15:07:33 UTC 
Description of problem:

Customer has new 6.11.2 satelliye that is seeing InventorySync::Async::InventoryScheduledSync fail on multiple occasions.  The failures seem to be at random.  Manual sync upload seems to work everytime.

When the InventorySync::Async::InventoryScheduledSync fails, here is the error:

 Error: RestClient::Unauthorized

401 Unauthorized

---
- "/usr/share/gems/gems/rest-client-2.0.2/lib/restclient/abstract_response.rb:223:in
  `exception_with_response'"
- "/usr/share/gems/gems/rest-client-2.0.2/lib/restclient/abstract_response.rb:103:in
  `return!'"
- "/usr/share/gems/gems/rest-client-2.0.2/lib/restclient/request.rb:809:in `process_result'"
- "/usr/share/gems/gems/rest-client-2.0.2/lib/restclient/request.rb:725:in `block
  in transmit'"
- "/usr/share/ruby/net/http.rb:933:in `start'"
- "/usr/share/gems/gems/rest-client-2.0.2/lib/restclient/request.rb:715:in `transmit'"
- "/usr/share/gems/gems/rest-client-2.0.2/lib/restclient/request.rb:145:in `execute'"
- "/usr/share/gems/gems/rest-client-2.0.2/lib/restclient/request.rb:52:in `execute'"
- "/usr/share/gems/gems/foreman_rh_cloud-5.0.41/app/services/foreman_rh_cloud/cloud_request.rb:11:in
  `execute_cloud_request'"
... 
...
...


Task export for the life of the server is attached. 

Sosreport in case.
Comment 2 Gary Scarborough 2022-09-15 15:21:35 UTC 
Task export added.  Hopefully you can correlate the timestamps of the failures with events on the back end.
Comment 11 Ashish Humbe 2022-10-20 15:55:25 UTC 
*** Bug 2128115 has been marked as a duplicate of this bug. ***
Comment 16 Ashish Humbe 2022-11-22 08:53:37 UTC 
*** Bug 2126319 has been marked as a duplicate of this bug. ***
Comment 20 Jameer Pathan 2023-01-16 15:09:51 UTC 
Verified:

Verified with:
- Satellite 6.13.0 snap 5
- rubygem-foreman_rh_cloud-6.0.44-1.el8sat.noarch

Test steps:
- Register satellite content hosts with insights.
- Check 'Wait and Inventory scheduled sync' on dynflow.

Observations:
- Random delay was added to the task.
Comment 21 Shimon Shtein 2023-01-25 17:58:53 UTC 
*** Bug 2018879 has been marked as a duplicate of this bug. ***
Comment 25 errata-xmlrpc 2023-05-03 13:22:03 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Important: Satellite 6.13 Release), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2023:2097
Comment 26 Shimon Shtein 2023-07-09 11:30:10 UTC 
*** Bug 2104673 has been marked as a duplicate of this bug. ***
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