Bug 228184

Summary: Printing not working; hal failed
Product: [Fedora] Fedora Reporter: Gantry York <gantrix>
Component: hal-cups-utilsAssignee: Tim Waugh <twaugh>
Status: CLOSED WORKSFORME QA Contact:
Severity: high Docs Contact:
Priority: medium    
Version: 6   
Target Milestone: ---   
Target Release: ---   
Hardware: All   
OS: Linux   
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Fixed In Version: Doc Type: Bug Fix
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Clone Of: Environment:
Last Closed: 2007-02-13 09:20:43 UTC Type: ---
Regression: --- Mount Type: ---
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oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
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Description Flags
cups error_log as requested none

Description Gantry York 2007-02-11 04:43:55 UTC 
Description of problem:


Version-Release number of selected component (if applicable):

It is 2/10/2007.  I'm using FC6 with all the updates.

I don't know exactly when this started to occure, but it was after one of the
updates that printing stopped working.  It has taken me a long time to find any
sort of error message.

I finally found some indication of what is wrong when trying to print form
OpenOffice it shows the status of the printer as "
/usr/lib/cups/backend/hal failed"

It appears that some others have been having problems as well

http://www.linuxquestions.org/questions/showthread.php?t=522549

How reproducible:

Steps to Reproduce:
1. Try to print anything
2. Nothing happens
3.
  
Actual results:


Expected results:


Additional info:
Comment 1 Tim Waugh 2007-02-11 17:24:27 UTC 
Firstly, what does 'rpm -q hal-cups-utils cups' say?

Next, please do the following, as root:

Stop CUPS:

/sbin/service cups start

Edit /etc/cups/cupsd.conf and change the 'LogLevel' line to read:

LogLevel debug2

Clear out the error_log file:

>/var/log/cups/error_log

Start CUPS:

/sbin/service cups start

Now try to print something, and when it fails and you see the 'hal failed'
message, attach the /var/log/cups/error_log file here.  Thanks.
Comment 2 Gantry York 2007-02-11 19:22:50 UTC 
Created attachment 147861 [details]
cups error_log as requested
Comment 3 Gantry York 2007-02-11 19:25:58 UTC 
[root@denali gantry]# rpm -q hal-cups-utils cups
hal-cups-utils-0.6.5-1.fc6
cups-1.2.7-1.8.fc6
Comment 4 Tim Waugh 2007-02-12 18:33:42 UTC 
Sounds like the printer queue is disabled.  When you run the config tool
(System->Administration->Printing) and click on the queue name, does the
'Enabled' check-box have a check mark in it?  If not, please click the box so
the queue is enabled, and click 'Apply' to make that change.

If you then wait for a moment and click the 'Refresh' button (near the top of
the window), does the queue become disabled again?  If so, I'd like you to
attach the error_log file again.  Thanks.
Comment 5 Gantry York 2007-02-12 23:31:58 UTC 
Yes, you are correct.

It now works.

Is it possible that an updated changed my print queue configuration?

Thanks for your help.  You are welcome to close out this bug.
Comment 6 Tim Waugh 2007-02-13 09:20:43 UTC 
I think this might have been a temporary hal problem (see bug #227444 for a
similar report).