Bug 228184 – Printing not working; hal failed

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Bug 228184 - Printing not working; hal failed

Summary:	Printing not working; hal failed

Status:	CLOSED WORKSFORME

Aliases:	None

Product:	Fedora
Classification:	Fedora
Component:	hal-cups-utils (Show other bugs)
Sub Component:
Version:	6
Hardware:	All Linux

Priority	medium Severity high
Target Milestone:	---
Target Release:	---
Assigned To:	Tim Waugh
QA Contact:
Docs Contact:

URL:
Whiteboard:
Keywords:

Depends On:
Blocks:
	Show dependency tree / graph

Reported:	2007-02-10 23:43 EST by Gantry York
Modified:	2007-11-30 17:11 EST (History)
CC List:	0 users

See Also:
Fixed In Version:
Doc Type:	Bug Fix
Doc Text:
Story Points:	---
Clone Of:
Environment:
Last Closed:	2007-02-13 04:20:43 EST
Type:	---
Regression:	---
Mount Type:	---
Documentation:	---
CRM:
Verified Versions:
Category:	---
oVirt Team:	---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---

Attachments	(Terms of Use)
cups error_log as requested (77.41 KB, application/octet-stream) 2007-02-11 14:22 EST, Gantry York	no flags	Details
Add an attachment (proposed patch, testcase, etc.)

Groups: None (edit)

Description Gantry York 2007-02-10 23:43:55 EST

Description of problem:


Version-Release number of selected component (if applicable):

It is 2/10/2007.  I'm using FC6 with all the updates.

I don't know exactly when this started to occure, but it was after one of the
updates that printing stopped working.  It has taken me a long time to find any
sort of error message.

I finally found some indication of what is wrong when trying to print form
OpenOffice it shows the status of the printer as "
/usr/lib/cups/backend/hal failed"

It appears that some others have been having problems as well

http://www.linuxquestions.org/questions/showthread.php?t=522549

How reproducible:

Steps to Reproduce:
1. Try to print anything
2. Nothing happens
3.
  
Actual results:


Expected results:


Additional info:

Comment 1 Tim Waugh 2007-02-11 12:24:27 EST

Firstly, what does 'rpm -q hal-cups-utils cups' say?

Next, please do the following, as root:

Stop CUPS:

/sbin/service cups start

Edit /etc/cups/cupsd.conf and change the 'LogLevel' line to read:

LogLevel debug2

Clear out the error_log file:

>/var/log/cups/error_log

Start CUPS:

/sbin/service cups start

Now try to print something, and when it fails and you see the 'hal failed'
message, attach the /var/log/cups/error_log file here.  Thanks.

Comment 2 Gantry York 2007-02-11 14:22:50 EST

Created attachment 147861 [details]
cups error_log as requested

Comment 3 Gantry York 2007-02-11 14:25:58 EST

[root@denali gantry]# rpm -q hal-cups-utils cups
hal-cups-utils-0.6.5-1.fc6
cups-1.2.7-1.8.fc6

Comment 4 Tim Waugh 2007-02-12 13:33:42 EST

Sounds like the printer queue is disabled.  When you run the config tool
(System->Administration->Printing) and click on the queue name, does the
'Enabled' check-box have a check mark in it?  If not, please click the box so
the queue is enabled, and click 'Apply' to make that change.

If you then wait for a moment and click the 'Refresh' button (near the top of
the window), does the queue become disabled again?  If so, I'd like you to
attach the error_log file again.  Thanks.

Comment 5 Gantry York 2007-02-12 18:31:58 EST

Yes, you are correct.

It now works.

Is it possible that an updated changed my print queue configuration?

Thanks for your help.  You are welcome to close out this bug.

Comment 6 Tim Waugh 2007-02-13 04:20:43 EST

I think this might have been a temporary hal problem (see bug #227444 for a
similar report).

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