Red Hat Bugzilla – Bug 228184
Printing not working; hal failed
Last modified: 2007-11-30 17:11:56 EST
Description of problem: Version-Release number of selected component (if applicable): It is 2/10/2007. I'm using FC6 with all the updates. I don't know exactly when this started to occure, but it was after one of the updates that printing stopped working. It has taken me a long time to find any sort of error message. I finally found some indication of what is wrong when trying to print form OpenOffice it shows the status of the printer as " /usr/lib/cups/backend/hal failed" It appears that some others have been having problems as well http://www.linuxquestions.org/questions/showthread.php?t=522549 How reproducible: Steps to Reproduce: 1. Try to print anything 2. Nothing happens 3. Actual results: Expected results: Additional info:
Firstly, what does 'rpm -q hal-cups-utils cups' say? Next, please do the following, as root: Stop CUPS: /sbin/service cups start Edit /etc/cups/cupsd.conf and change the 'LogLevel' line to read: LogLevel debug2 Clear out the error_log file: >/var/log/cups/error_log Start CUPS: /sbin/service cups start Now try to print something, and when it fails and you see the 'hal failed' message, attach the /var/log/cups/error_log file here. Thanks.
Created attachment 147861 [details] cups error_log as requested
[root@denali gantry]# rpm -q hal-cups-utils cups hal-cups-utils-0.6.5-1.fc6 cups-1.2.7-1.8.fc6
Sounds like the printer queue is disabled. When you run the config tool (System->Administration->Printing) and click on the queue name, does the 'Enabled' check-box have a check mark in it? If not, please click the box so the queue is enabled, and click 'Apply' to make that change. If you then wait for a moment and click the 'Refresh' button (near the top of the window), does the queue become disabled again? If so, I'd like you to attach the error_log file again. Thanks.
Yes, you are correct. It now works. Is it possible that an updated changed my print queue configuration? Thanks for your help. You are welcome to close out this bug.
I think this might have been a temporary hal problem (see bug #227444 for a similar report).