Bug 449027

Summary:	Initial notification for case change of group not being sent
Product:	[Retired] Issue-Tracker	Reporter:	Mike Amburn <mamburn>
Component:	Notifications	Assignee:	Mike Amburn <mamburn>
Status:	CLOSED WONTFIX	QA Contact:
Severity:	medium	Docs Contact:
Priority:	medium
Version:	4.6
Target Milestone:	---
Target Release:	---
Hardware:	All
OS:	All
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2012-06-26 20:47:44 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Mike Amburn 2008-05-29 21:45:29 UTC

Initial notification for case change of group not being sent - may be firewall,
may be bug.

When a case is changed in issue tracker from one group to another (escalated)
notifications go out when a change to the case is made.

The users are not getting the initial notifications that they have new cases in
their queue (A new case has been entered in your queue).

I believe that this is what is happening:

- csp sends notifications on case changes, new attachment, new comment, status
change, etc. All users in the product group.
- csp sends notification of new case to all people in the product group when a
new case is created.
- if a case is in a group, and gets escalated, i.e. from jboss support to jboss
- ON, the ON group never gets any notification
  at all on initial assignment of the case. They will get subsequent notifications.

I believe that what is happening is:
- case escalated to internal jboss group
- case doesn't change anything else
- no notification is being sent out
- IT doesn't send out the notification because it's a jboss group.

Comment 1 Mike Amburn 2012-06-26 20:47:44 UTC

Closing my open Issue-Tracker requests.