Bug 473217

Summary: acroread takes 100% cpu and does not die when killed
Product: Red Hat Enterprise Linux 5 Reporter: Huzaifa S. Sidhpurwala <huzaifas>
Component: acroreadAssignee: Marek Kašík <mkasik>
Status: CLOSED ERRATA QA Contact: desktop-bugs <desktop-bugs>
Severity: high Docs Contact:
Priority: high    
Version: 5.2.zCC: acase, llim, rkhadgar, tao
Target Milestone: rc   
Target Release: ---   
Hardware: All   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2010-01-13 16:03:55 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 508788    
Attachments:
Description Flags
screenshot for user2
none
screenshot for user1 none

Description Huzaifa S. Sidhpurwala 2008-11-27 06:40:22 UTC 
Description of problem:
When documents are opened in acroread and closed, the process does not die and stays open.
This builds on processes in the back ground and ultimately takes the cpu to 100%

Version-Release number of selected component (if applicable):
acroread-8.1.3-1.el5.i386.rpm   
acroread-plugin-8.1.3-1.el5.i386.rpm    

[huzaifas@huzaifas ~]$ cat /etc/redhat-release 
Red Hat Enterprise Linux Client release 5.2 (Tikanga)


How reproducible:
Open multiple pdf files.
Wait for some time, cpu is 100%

  
Actual results:
acroread process does not die and eventually goes 100%

Expected results:
This should not happen

Additional info:
I am attaching screen shots for two users:

user1:

8287 ?        S      1:48 /usr/lib/acroread/Reader/intellinux/bin/acroread --display :0.0 -progressPi
 8377 ?        S      1:52 /usr/lib/acroread/Reader/intellinux/bin/acroread --display :0.0 -progressPi
 8475 ?        S      2:11 /usr/lib/acroread/Reader/intellinux/bin/acroread --display :0.0 -progressPi

screenshot-user1

and screenshot-user2
Comment 1 Huzaifa S. Sidhpurwala 2008-11-27 06:41:54 UTC 
Created attachment 324834 [details]
screenshot for user2
Comment 2 Huzaifa S. Sidhpurwala 2008-11-27 06:42:33 UTC 
Created attachment 324835 [details]
screenshot for user1
Comment 21 errata-xmlrpc 2010-01-13 16:03:55 UTC 
An advisory has been issued which should help the problem
described in this bug report. This report is therefore being
closed with a resolution of ERRATA. For more information
on therefore solution and/or where to find the updated files,
please follow the link below. You may reopen this bug report
if the solution does not work for you.

http://rhn.redhat.com/errata/RHSA-2010-0037.html