Bug 473217 - acroread takes 100% cpu and does not die when killed
Summary: acroread takes 100% cpu and does not die when killed
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 5
Classification: Red Hat
Component: acroread
Version: 5.2.z
Hardware: All
OS: Linux
high
high
Target Milestone: rc
: ---
Assignee: Marek Kašík
QA Contact: desktop-bugs@redhat.com
URL:
Whiteboard:
Depends On:
Blocks: 508788
TreeView+ depends on / blocked
 
Reported: 2008-11-27 06:40 UTC by Huzaifa S. Sidhpurwala
Modified: 2018-11-14 11:59 UTC (History)
4 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2010-01-13 16:03:55 UTC
Target Upstream Version:
Embargoed:


Attachments (Terms of Use)
screenshot for user2 (119.31 KB, image/png)
2008-11-27 06:41 UTC, Huzaifa S. Sidhpurwala
no flags Details
screenshot for user1 (125.99 KB, image/png)
2008-11-27 06:42 UTC, Huzaifa S. Sidhpurwala
no flags Details


Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHSA-2010:0037 0 normal SHIPPED_LIVE Critical: acroread security and bug fix update 2010-01-13 16:03:38 UTC

Description Huzaifa S. Sidhpurwala 2008-11-27 06:40:22 UTC
Description of problem:
When documents are opened in acroread and closed, the process does not die and stays open.
This builds on processes in the back ground and ultimately takes the cpu to 100%

Version-Release number of selected component (if applicable):
acroread-8.1.3-1.el5.i386.rpm   
acroread-plugin-8.1.3-1.el5.i386.rpm    

[huzaifas@huzaifas ~]$ cat /etc/redhat-release 
Red Hat Enterprise Linux Client release 5.2 (Tikanga)


How reproducible:
Open multiple pdf files.
Wait for some time, cpu is 100%

  
Actual results:
acroread process does not die and eventually goes 100%

Expected results:
This should not happen

Additional info:
I am attaching screen shots for two users:

user1:

8287 ?        S      1:48 /usr/lib/acroread/Reader/intellinux/bin/acroread --display :0.0 -progressPi
 8377 ?        S      1:52 /usr/lib/acroread/Reader/intellinux/bin/acroread --display :0.0 -progressPi
 8475 ?        S      2:11 /usr/lib/acroread/Reader/intellinux/bin/acroread --display :0.0 -progressPi

screenshot-user1

and screenshot-user2

Comment 1 Huzaifa S. Sidhpurwala 2008-11-27 06:41:54 UTC
Created attachment 324834 [details]
screenshot for user2

Comment 2 Huzaifa S. Sidhpurwala 2008-11-27 06:42:33 UTC
Created attachment 324835 [details]
screenshot for user1

Comment 21 errata-xmlrpc 2010-01-13 16:03:55 UTC
An advisory has been issued which should help the problem
described in this bug report. This report is therefore being
closed with a resolution of ERRATA. For more information
on therefore solution and/or where to find the updated files,
please follow the link below. You may reopen this bug report
if the solution does not work for you.

http://rhn.redhat.com/errata/RHSA-2010-0037.html


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