Bug 473833

Summary:	Update OTRS to a more recent version (2.3.x)
Product:	[Fedora] Fedora EPEL	Reporter:	Stefan Neufeind <redhat>
Component:	otrs	Assignee:	romal <linux>
Status:	CLOSED DUPLICATE	QA Contact:	Fedora Extras Quality Assurance <extras-qa>
Severity:	medium	Docs Contact:
Priority:	medium
Version:	el5	CC:	extras-orphan, jos, mastahnke, mcepl, mcepl, vdanen
Target Milestone:	---
Target Release:	---
Hardware:	All
OS:	Linux
Whiteboard:	UpdatePackage
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2011-03-18 22:31:12 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Stefan Neufeind 2008-12-01 00:07:08 UTC

Could there possibly be an updated rolled?

Comment 1 Jerry Amundson 2008-12-12 06:13:59 UTC

I'm assigning this to romal, he's the current owner.

Comment 2 Matěj Cepl 2008-12-15 11:24:13 UTC

Isn't it a problem that there is a package in EPEL which is not maintained in Rawhide?

[root@hubmaier ~]# cat /etc/fedora-release 
Fedora release 10.90 (Rawhide)
[root@hubmaier ~]# yum list \*otrs\*
Loaded plugins: allowdowngrade, changelog, downloadonly, protectbase, refresh-
              : packagekit, remove-with-leaves, security, versionlock
Excluding Packages in global exclude list
Finished
Excluding Packages from Adobe Systems Incorporated
Finished
Reading version lock configuration
0 packages excluded due to repository protections
Error: No matching Packages to list
[root@hubmaier ~]#

Comment 3 Stefan Neufeind 2008-12-15 11:33:05 UTC

I didn't yet notice that. But imho you are right. Weren't all packages supposed to be part of rawhide when they are rolled into EPEL, not the other way round?

Comment 4 Jos Vos 2008-12-15 22:51:06 UTC

There are activities going on to bring otrs back to rawhide.  I think it should be included in Fedora.

Comment 5 romal 2008-12-15 22:55:15 UTC

Hi,

I invested some time this weekend to understand the old specfiles and did some first fixes to upgrade ist to 2.3.

Any help / patches are welcome.

cu romal

Comment 6 Jerry Amundson 2008-12-16 00:27:26 UTC

(In reply to comment #5)
> Hi,
> 
> I invested some time this weekend to understand the old specfiles and did some
> first fixes to upgrade ist to 2.3.
> 
> Any help / patches are welcome.

Count me in. I need to setup a prototype of our current system (IRM) migrated/switched to OTRS. Any specific thing you'd like me to look at?

Comment 7 Vincent Danen 2011-03-18 22:31:12 UTC


*** This bug has been marked as a duplicate of bug 607873 ***