Bug 508912

Summary:	Error message when client has invalid SSL certificate is not very useful
Product:	[Community] Spacewalk	Reporter:	Jessica Jones <fedora>
Component:	Clients	Assignee:	Jan Pazdziora (Red Hat) <jpazdziora>
Status:	CLOSED CURRENTRELEASE	QA Contact:	Red Hat Satellite QA List <satqe-list>
Severity:	medium	Docs Contact:
Priority:	low
Version:	0.5	CC:	cperry, jpazdziora
Target Milestone:	---
Target Release:	---
Hardware:	All
OS:	Linux
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2010-05-05 09:43:56 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	582354

Description Jessica Jones 2009-06-30 14:01:01 UTC

Description of problem:
If you run rhn_register on a client with the wrong SSL certificate in place, then the error message that it gives is not helpful:  It says that an unknown error has occurred, and to contact support.  It takes the support guys a while to work out what the problem actually is without this helpful diagnosis.

Version-Release number of selected component (if applicable):
This particular one came from the Spacewalk 0.5 yum repo for FC10, installed on a newly installed, basic FC10 desktop with no custom/extra packages.

How reproducible:
Very - happens every time.

Steps to Reproduce:
1. Run rhn_register on a machine with the wrong RHN-ORG-TRUSTED-SSL-CERT in place
2. Go through the steps until a box pops up with the verbose but not very useful error message.

Comment 1 Jan Pazdziora (Red Hat) 2010-05-05 09:38:04 UTC

Taking.

Comment 2 Jan Pazdziora (Red Hat) 2010-05-05 09:43:56 UTC

I assume that we are talking about the text rhn_register, as the graphical one will show a "Provide a security certificate" page.

In the TUI rhn_register from

# rpm -qf /usr/sbin/rhn_register
rhn-setup-0.4.20-33.el5_5.1

the popup says

            │    ┌──────────────┤ Fatal Error ├──────────────┐   ▒ │            
            │    │                                           │   ▒ │            
            │    │ The SSL certificate failed verification.  │   ▒ │            
            │    │                                           │   ▒ │            
            │    │                  ┌────┐                   │   ▒ │            
            │    │                  │ OK │                   │   ▒ │            
            │    │                  └────┘                   │   ▒ │            
            │    │                                           │   ▒ │            
            │    │                                           │   ▒ │            
            │    └───────────────────────────────────────────┘   ▒ │            

now. Therefore, I'm closing this as CURRENTRELEASE.

Please reopen with exact version information of the problem persists.

Thank you,

Jan