Bug 544297
| Summary: | hpcups crashes | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Product: | [Fedora] Fedora | Reporter: | Steven Usdansky <usdanskys> | ||||||||
| Component: | hplip | Assignee: | Tim Waugh <twaugh> | ||||||||
| Status: | CLOSED RAWHIDE | QA Contact: | Fedora Extras Quality Assurance <extras-qa> | ||||||||
| Severity: | high | Docs Contact: | |||||||||
| Priority: | low | ||||||||||
| Version: | rawhide | CC: | jpopelka, twaugh | ||||||||
| Target Milestone: | --- | ||||||||||
| Target Release: | --- | ||||||||||
| Hardware: | x86_64 | ||||||||||
| OS: | Linux | ||||||||||
| Whiteboard: | |||||||||||
| Fixed In Version: | hplip-3.9.12-1.fc13 | Doc Type: | Bug Fix | ||||||||
| Doc Text: | Story Points: | --- | |||||||||
| Clone Of: | Environment: | ||||||||||
| Last Closed: | 2010-01-26 13:48:55 UTC | Type: | --- | ||||||||
| Regression: | --- | Mount Type: | --- | ||||||||
| Documentation: | --- | CRM: | |||||||||
| Verified Versions: | Category: | --- | |||||||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||||||
| Embargoed: | |||||||||||
| Bug Depends On: | |||||||||||
| Bug Blocks: | 507681 | ||||||||||
| Attachments: |
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Description
Steven Usdansky
2009-12-04 14:12:49 UTC
Could you please try running the printing troubleshooter? System->Administration->Printing, then Help->Troubleshoot from the menu. Created attachment 376114 [details]
output from printing troubleshooter
Should be fixed in hplip-3.9.12-1.fc13. Just got around to attempting an update to: hplip-libs-3.9.12-4.fc13.x86_64 hpijs-3.9.12-4.fc13.x86_64 net-snmp-5.5-11.fc13.x86_64 net-snmp-libs-5.5-11.fc13.x86_64 hplip-common-3.9.12-4.fc13.x86_64 Not only does it not print, but the troubleshooter now craps out. From CUPS browser interface: ▼ Queue Name ▼ Description Location Make and Model Status HP_Photosmart_D7200_series HP Photosmart D7200 series Office HP Photosmart d7200 Series, hpcups 3.9.8 Idle - "Processing page 2..." There was no page 2 to the document Saw the same error msg as on 04 Dec when I went to cancel the job via the CUPS browser interface (In reply to comment #4) > Not only does it not print, but the troubleshooter now craps out. Would be great to diagnose the troubleshooter problem as well -- could you please file a bug report against system-config-printer? Thanks. > Saw the same error msg as on 04 Dec when I went to cancel the job via the CUPS > browser interface Please follow these steps in order to get diagnostic information: 1. service cups restartlog 2. cupsctl --debug-logging 3. Now print your job 4. cupsctl --no-debug-logging 5. Attach /var/log/cups/error_log to this bug report Created attachment 386151 [details]
cups error log 20090122
Shows several attempts. Last attempt is with cups-1.4.2-26.fc13.x86_64 and
hplip-libs-3.9.12-4.fc13.x86_64. Previous attempts may not have one or the other upgraded.
Created attachment 386155 [details] troubleshooter output Tried the troubleshooter again, this time with cups and hplip-libs all updated. It worked; output attached. This should obsolete attachment #376114 [details]; marking as such Please try installing the 'ghostscript-cups' package. That seems to have solved the problem. Had to set up a new printer, but it's working. Thanks for all your help! Bug #557854 was filed by abrt. It arose in the process of cleaning things up and probably resulted from my system being less than totally clean up. I marked therefore marked #557854 as NOTABUG |