Description of problem: Printer works fine with hpijs-3.9.8-21 from F12. Locks up instead of printing when upgraded to Rawhide version of hpijs and dependencies (hplip-common, hplip-libs, net-snmp, net-snmp-libs) Version-Release number of selected component (if applicable): hpijs-3.9.10-4.fc13.x86_64 hplip-libs-3.9.10-4.fc13.x86_64 hplip-common-3.9.10-4.fc13.x86_64 net-snmp-5.5-3.fc13.x86_64 net-snmp-libs-5.5-3.fc13.x86_64 How reproducible: 100% of the time Steps to Reproduce: 1. Upgrade hpijs 2. Restart cups 3. Send test document to printer Actual results: Printer lock up Expected results: Test document prints Additional info: When job is canceled, cups interface in firefox reports: canceled at Fri 04 Dec 2009 08:02:03 AM CST "/usr/lib/cups/filter/hpcups failed"
Could you please try running the printing troubleshooter? System->Administration->Printing, then Help->Troubleshoot from the menu.
Created attachment 376114 [details] output from printing troubleshooter
Should be fixed in hplip-3.9.12-1.fc13.
Just got around to attempting an update to: hplip-libs-3.9.12-4.fc13.x86_64 hpijs-3.9.12-4.fc13.x86_64 net-snmp-5.5-11.fc13.x86_64 net-snmp-libs-5.5-11.fc13.x86_64 hplip-common-3.9.12-4.fc13.x86_64 Not only does it not print, but the troubleshooter now craps out. From CUPS browser interface: ▼ Queue Name ▼ Description Location Make and Model Status HP_Photosmart_D7200_series HP Photosmart D7200 series Office HP Photosmart d7200 Series, hpcups 3.9.8 Idle - "Processing page 2..." There was no page 2 to the document Saw the same error msg as on 04 Dec when I went to cancel the job via the CUPS browser interface
(In reply to comment #4) > Not only does it not print, but the troubleshooter now craps out. Would be great to diagnose the troubleshooter problem as well -- could you please file a bug report against system-config-printer? Thanks. > Saw the same error msg as on 04 Dec when I went to cancel the job via the CUPS > browser interface Please follow these steps in order to get diagnostic information: 1. service cups restartlog 2. cupsctl --debug-logging 3. Now print your job 4. cupsctl --no-debug-logging 5. Attach /var/log/cups/error_log to this bug report
Created attachment 386151 [details] cups error log 20090122 Shows several attempts. Last attempt is with cups-1.4.2-26.fc13.x86_64 and hplip-libs-3.9.12-4.fc13.x86_64. Previous attempts may not have one or the other upgraded.
Created attachment 386155 [details] troubleshooter output Tried the troubleshooter again, this time with cups and hplip-libs all updated. It worked; output attached. This should obsolete attachment #376114 [details]; marking as such
Please try installing the 'ghostscript-cups' package.
That seems to have solved the problem. Had to set up a new printer, but it's working. Thanks for all your help! Bug #557854 was filed by abrt. It arose in the process of cleaning things up and probably resulted from my system being less than totally clean up. I marked therefore marked #557854 as NOTABUG