Red Hat Bugzilla – Bug 544297
Last modified: 2010-01-26 08:48:55 EST
Description of problem:
Printer works fine with hpijs-3.9.8-21 from F12. Locks up instead of printing when upgraded to Rawhide version of hpijs and dependencies (hplip-common, hplip-libs, net-snmp, net-snmp-libs)
Version-Release number of selected component (if applicable):
100% of the time
Steps to Reproduce:
1. Upgrade hpijs
2. Restart cups
3. Send test document to printer
Printer lock up
Test document prints
When job is canceled, cups interface in firefox reports:
Fri 04 Dec 2009 08:02:03 AM CST
Could you please try running the printing troubleshooter? System->Administration->Printing, then Help->Troubleshoot from the menu.
Created attachment 376114 [details]
output from printing troubleshooter
Should be fixed in hplip-3.9.12-1.fc13.
Just got around to attempting an update to:
Not only does it not print, but the troubleshooter now craps out.
From CUPS browser interface:
▼ Queue Name ▼ Description Location Make and Model Status
HP_Photosmart_D7200_series HP Photosmart D7200 series Office HP Photosmart d7200 Series, hpcups 3.9.8 Idle - "Processing page 2..."
There was no page 2 to the document
Saw the same error msg as on 04 Dec when I went to cancel the job via the CUPS browser interface
(In reply to comment #4)
> Not only does it not print, but the troubleshooter now craps out.
Would be great to diagnose the troubleshooter problem as well -- could you please file a bug report against system-config-printer? Thanks.
> Saw the same error msg as on 04 Dec when I went to cancel the job via the CUPS
> browser interface
Please follow these steps in order to get diagnostic information:
1. service cups restartlog
2. cupsctl --debug-logging
3. Now print your job
4. cupsctl --no-debug-logging
5. Attach /var/log/cups/error_log to this bug report
Created attachment 386151 [details]
cups error log 20090122
Shows several attempts. Last attempt is with cups-1.4.2-26.fc13.x86_64 and
hplip-libs-3.9.12-4.fc13.x86_64. Previous attempts may not have one or the other upgraded.
Created attachment 386155 [details]
Tried the troubleshooter again, this time with cups and hplip-libs all updated. It worked; output attached. This should obsolete attachment #376114 [details]; marking as such
Please try installing the 'ghostscript-cups' package.
That seems to have solved the problem. Had to set up a new printer, but it's working. Thanks for all your help!
Bug #557854 was filed by abrt. It arose in the process of cleaning things up and probably resulted from my system being less than totally clean up. I marked therefore marked #557854 as NOTABUG