Bug 632042

Summary:	Printer queue setup failed
Product:	[Fedora] Fedora	Reporter:	David <idht4n>
Component:	ghostscript	Assignee:	Tim Waugh <twaugh>
Status:	CLOSED DUPLICATE	QA Contact:	Fedora Extras Quality Assurance <extras-qa>
Severity:	medium	Docs Contact:
Priority:	low
Version:	14	CC:	jpopelka, twaugh
Target Milestone:	---
Target Release:	---
Hardware:	All
OS:	Linux
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2010-09-13 15:21:36 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description David 2010-09-09 00:59:04 UTC

Description of problem:
When I run hp-setup, I get this error:
Found device: hp:/net/Officejet_7200_series?ip=192.168.1.100
/error:  Printer queue setup failed.  Please restart CUPS and try again.

Also, when I try to print a test page from system-config-printer to an HP 7210 printer, I get a dialogue saying that "there
was a problem processing document" and a printer state that
says:
Idle: /usr/lib/cups/filter/pstoraster failed

Version-Release number of selected component (if applicable):
hplip-3.10.6-3.fc14.i686

How reproducible:
Every time

Steps to Reproduce:
1. Run hp-setup
2. Use manual discovery for an HP 7210 network printer (it couldn't find it automatically for some reason)
3. Try adding the printer
  
Actual results:
Failure to add printer

Expected results:
successful addition of printer

Additional info:
Same printer works in f13.

Comment 1 Jiri Popelka 2010-09-13 08:29:41 UTC

(In reply to comment #0)
> When I run hp-setup, I get this error:
> Found device: hp:/net/Officejet_7200_series?ip=192.168.1.100
> /error:  Printer queue setup failed.  Please restart CUPS and try again.
Are you able to add a printer queue with system-config-printer ?
Can you try to add it in system-config-printer using the AppSocket/HP JetDirect backend ?
Do you see any other errors in /var/log/cups/error_log ?
 
> Also, when I try to print a test page from system-config-printer to an HP 7210
Is this another printer ? Or how can you 'try to print a test page' when you are unable to add a printer queue ?
> printer, I get a dialogue saying that "there
> was a problem processing document" and a printer state that
> says:
> Idle: /usr/lib/cups/filter/pstoraster failed
Seems like ghostscript problem.

Comment 2 Tim Waugh 2010-09-13 11:35:45 UTC

(In reply to comment #1)
> Seems like ghostscript problem.

Definitely does.  Changing component.

Comment 3 David 2010-09-13 15:10:47 UTC

(In reply to comment #1)

> Are you able to add a printer queue with system-config-printer ?

Yes, but I can't successfully print to the printer added with
system-config-printer... that why I was trying hp-setup.

> Can you try to add it in system-config-printer using the AppSocket/HP JetDirect
> backend ?
That's what I tried first I think.

> Do you see any other errors in /var/log/cups/error_log ?
I'll attach error_log later after I make sure it's free of
personal info.  Until then, here's the end of it:

D [12/Sep/2010:11:29:10 -0700] [Job 9] Extend MacRomanEncodingForTrueType for TrueType: insert /greaterequal @ 179
D [12/Sep/2010:11:29:10 -0700] [Job 9] Extend MacRomanEncodingForTrueType for TrueType: insert /apple @ 240
D [12/Sep/2010:11:29:10 -0700] [Job 9] Extend MacRomanEncodingForTrueType for TrueType: insert /Delta @ 198
D [12/Sep/2010:11:29:10 -0700] [Job 9] gs_ttf.ps 140 2113280 801664 1397548 114504 true 1056 4 <0>
D [12/Sep/2010:11:29:10 -0700] [Job 9] gs_icc.ps 140 2133376 806571 1397548 114504 true 1057 4 <0>
D [12/Sep/2010:11:29:10 -0700] [Job 9] gs_dps.ps 140 2133376 808460 1397548 114722 true 1070 4 <0>
D [12/Sep/2010:11:29:10 -0700] [Job 9] gs_dpnxt.ps 140 2133376 809550 1397548 114722 true 1087 4 <0>
D [12/Sep/2010:11:29:10 -0700] [Job 9] gs_epsf.ps 140 2133376 813143 1397548 114722 true 1099 4 <0>
D [12/Sep/2010:11:29:10 -0700] [Job 9] gs_fapi.ps 140 2133376 815928 1397548 114722 true 1099 4 <0>
D [12/Sep/2010:11:29:10 -0700] [Job 9] gs_pdfwr.ps 150 2173568 845909 1397548 116284 true 1131 4 <0>
D [12/Sep/2010:11:29:10 -0700] [Job 9] END INITFILES 150 2173568 849356 1397548 116284 true 1159 4 <0>
D [12/Sep/2010:11:29:10 -0700] [Job 9] /usr/share/cups/fonts/Fontmap 150 2173568 851193 1417644 120406 true 1160 4 <1>
D [12/Sep/2010:11:29:10 -0700] [Job 9] /usr/share/ghostscript/8.71/Resource/Init/Fontmap 150 2193664 854582 1417644 120406 true 1160 4 <1>
D [12/Sep/2010:11:29:10 -0700] [Job 9] Fontmap entry for Fontmap.local ends prematurely!  Giving up.
D [12/Sep/2010:11:29:10 -0700] [Job 9] prnt/hpcups/HPCupsFilter.cpp 493: cupsRasterOpen failed, fd = 0
D [12/Sep/2010:11:29:10 -0700] [Job 9] prnt/backend/hp.c 847: ERROR: null print job total=0
D [12/Sep/2010:11:29:10 -0700] [Job 9] End of messages
D [12/Sep/2010:11:29:10 -0700] [Job 9] printer-state=3(idle)
D [12/Sep/2010:11:29:10 -0700] [Job 9] printer-state-message="/usr/lib/cups/filter/hpcups failed"
D [12/Sep/2010:11:29:10 -0700] [Job 9] printer-state-reasons=none



> 
> > Also, when I try to print a test page from system-config-printer to an HP 7210
> Is this another printer ? Or how can you 'try to print a test page' when you
> are unable to add a printer queue ?

I could add a printer with system-config-printer, but not with hp-setup.

Comment 4 Tim Waugh 2010-09-13 15:21:36 UTC

D [12/Sep/2010:11:29:10 -0700] [Job 9] Fontmap entry for Fontmap.local ends
prematurely!  Giving up.

This is due to an incorrect fix for bug #610301.

*** This bug has been marked as a duplicate of bug 610301 ***