Bug 78813

Summary:	Unable to run / startup Mozilla after installing Redhat 8
Product:	[Retired] Red Hat Linux	Reporter:	Matt Anderson <mattcoa>
Component:	mozilla	Assignee:	Christopher Blizzard <blizzard>
Status:	CLOSED CURRENTRELEASE	QA Contact:	David Lawrence <dkl>
Severity:	high	Docs Contact:
Priority:	medium
Version:	8.0	CC:	michael, zcerza
Target Milestone:	---
Target Release:	---
Hardware:	i686
OS:	Linux
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2004-07-22 16:23:19 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Matt Anderson 2002-12-01 07:02:15 UTC

From Bugzilla Helper:
User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90; AT&T 
CSM6.0; H010818)

Description of problem:
Mozilla will not stay active when started from the desktop. It opens and then 
closes immediately. I can run it from the command line by entering httpview 
<url>, but it crashes after a short period of time.

Version-Release number of selected component (if applicable):


How reproducible:
Always

Steps to Reproduce:
1.see above
2.
3.
	

Actual Results:  The browser crashes.

Expected Results:  I expect the browser to stay open

Additional info:

I can't browse the internet. I can connect to an FTP site if you think I should 
download and reinstall the browser.

Comment 1 Michael Lee Yohe 2002-12-01 19:17:55 UTC

Component should not be "netscape" - it is deprecated from the Red Hat Linux 8.0
release.  The component should be "mozilla".

Please run "strace /usr/lib/mozilla-1.0.1/mozilla-bin 2>
/tmp/output_mozilla-bin.stderr" in a Gnome Terminal window.  Please attach the
resulting file, /tmp/output_mozilla-bin.stderr, to this bug report.

Please provide "rpm -q mozilla" output.

Comment 2 Matt Anderson 2002-12-03 04:42:40 UTC

The strace command created a zero byte file, although the output was visible in 
the terminal window. The browser also opened, I closed it so the strace command 
could resume.

The output from "rpm -q mozilla" is:  mozilla-1.0.1-24

Comment 3 Matt Anderson 2002-12-08 04:06:30 UTC

blizzard,

what's the status on this. I've been down for two weeks now.

Comment 4 Christopher Blizzard 2002-12-09 18:43:44 UTC

I'm not sure.  You should try to uninstall it and re-install it from scratch. 
I'm curious to see if after you uninstall it if there are any files left in
/usr/lib/mozilla or /usr/lib/mozilla-1.0.1/.

Comment 5 Matt Anderson 2002-12-10 20:35:16 UTC

What are the command line commands for un-installing and re-installing the 
browswer?

Comment 6 Christopher Blizzard 2002-12-16 19:23:16 UTC

You will have to use rpm to do it.  Something like:

rpm -qa | grep ^mozilla

will tell you all the mozilla packages that you have installed.  Then you can use:

rpm -e mozilla-mail mozilla mozilla-nspr [...]

to delete all of the packages.

Comment 7 Matt Anderson 2002-12-23 04:04:54 UTC

I uninstalled mozilla, rebooted and found the directory mozilla-1.0.1 
in /usr/lib. I manually removed the directory and reinstalled mozilla. After 
the reinstall I am still having the same problems. Mozilla shuts down 
immediately after starting. I can't browse the internet.

Comment 8 Zack Cerza 2004-07-22 16:23:19 UTC

Closing *old* bug... reopen if still valid.