Bug 819957

Summary:	[abrt] hplip-3.12.4-2.fc17: hp-diagnose_queues crashed due to unknown distro (F-17)
Product:	[Fedora] Fedora	Reporter:	Jack Tucker <jack.tucker>
Component:	hplip	Assignee:	Tim Waugh <twaugh>
Status:	CLOSED ERRATA	QA Contact:	Fedora Extras Quality Assurance <extras-qa>
Severity:	unspecified	Docs Contact:
Priority:	unspecified
Version:	17	CC:	jpopelka, twaugh
Target Milestone:	---
Target Release:	---
Hardware:	x86_64
OS:	Unspecified
Whiteboard:	abrt_hash:e344d03c62edbf162a4894136e1ceeb5b41d7f15
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2012-07-10 20:56:55 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Jack Tucker 2012-05-08 17:54:29 UTC

libreport version: 2.0.10
abrt_version:   2.0.10
cmdline:        /usr/bin/python /usr/bin/hp-diagnose_queues -r
executable:     /usr/bin/hp-diagnose_queues
kernel:         3.3.4-4.fc17.x86_64
time:           Tue 08 May 2012 12:52:50 PM CDT
uid:            1000
username:       jack

backtrace:
:core_install.py:437:init:KeyError: 0
:
:Traceback (most recent call last):
:  File "/usr/bin/hp-diagnose_queues", line 250, in <module>
:    core.init()
:  File "/usr/share/hplip/installer/core_install.py", line 437, in init
:    self.distro_name = self.distros_index[self.distro]
:KeyError: 0
:
:Local variables in innermost frame:
:cmdline: ''
:self: <installer.core_install.CoreInstall object at 0x1da25d0>
:pid: 0
:d: 'python2x'
:callback: None

smolt_data:
:
:
:General
:=================================
:UUID: defdfd1b-8529-4b82-bd52-04d7f4831ae8
:OS: Fedora release 17 (Beefy Miracle)
:Default run level: Unknown
:Language: en_US.UTF-8
:Platform: x86_64
:BogoMIPS: 5009.77
:CPU Vendor: GenuineIntel
:CPU Model: Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz
:CPU Stepping: 11
:CPU Family: 6
:CPU Model Num: 15
:Number of CPUs: 4
:CPU Speed: 2403
:System Memory: 3955
:System Swap: 6015
:Vendor: MICRO-STAR INTERNATIONAL CO.,LTD
:System: P35 Platinum(MS-7345) 1.0
:Form factor: Desktop
:Kernel: 3.3.4-4.fc17.x86_64
:SELinux Enabled: 1
:SELinux Policy: targeted
:SELinux Enforce: Enforcing
:MythTV Remote: Unknown
:MythTV Role: Unknown
:MythTV Theme: Unknown
:MythTV Plugin: 
:MythTV Tuner: -1
:
:
:Devices
:=================================
:(32902:10688:5218:29509) pci, None, HOST/PCI, 82G33/G31/P35/P31 Express DRAM Controller
:(32902:10689:32902:0) pci, pcieport, PCI/PCI, 82G33/G31/P35/P31 Express PCI Express Root Port
:(32902:10544:5218:29509) pci, i801_smbus, SERIAL, 82801I (ICH9 Family) SMBus Controller
:(32902:10530:5218:29509) pci, ahci, STORAGE, 82801IR/IO/IH (ICH9R/DO/DH) 6 port SATA AHCI Controller
:(32902:10518:5218:29509) pci, None, PCI/ISA, 82801IR (ICH9R) LPC Interface Controller
:(32902:9294:5218:29509) pci, None, PCI/PCI, 82801 PCI Bridge
:(32902:10549:5218:29509) pci, uhci_hcd, USB, 82801I (ICH9 Family) USB UHCI Controller #2
:(32902:10548:5218:29509) pci, uhci_hcd, USB, 82801I (ICH9 Family) USB UHCI Controller #1
:(32902:10553:5218:29509) pci, uhci_hcd, USB, 82801I (ICH9 Family) USB UHCI Controller #6
:(32902:10550:5218:29509) pci, uhci_hcd, USB, 82801I (ICH9 Family) USB UHCI Controller #3
:(32902:10554:5218:29509) pci, ehci_hcd, USB, 82801I (ICH9 Family) USB2 EHCI Controller #1
:(32902:10556:5218:29509) pci, ehci_hcd, USB, 82801I (ICH9 Family) USB2 EHCI Controller #2
:(32902:10560:5218:29509) pci, pcieport, PCI/PCI, 82801I (ICH9 Family) PCI Express Port 1
:(32902:10568:5218:29509) pci, pcieport, PCI/PCI, 82801I (ICH9 Family) PCI Express Port 5
:(32902:10558:5218:29530) pci, snd_hda_intel, MULTIMEDIA, 82801I (ICH9 Family) HD Audio Controller
:(32902:10551:5218:29509) pci, uhci_hcd, USB, 82801I (ICH9 Family) USB UHCI Controller #4
:(32902:10552:5218:29509) pci, uhci_hcd, USB, 82801I (ICH9 Family) USB UHCI Controller #5
:(4098:43544:6023:43544) pci, snd_hda_intel, MULTIMEDIA, Radeon HD 3870 Audio device
:(4098:38149:6023:8195) pci, radeon, VIDEO, RV670PRO [Radeon HD 3850]
:(32902:10570:5218:29509) pci, pcieport, PCI/PCI, 82801I (ICH9 Family) PCI Express Port 6
:(4358:12356:5218:13405) pci, firewire_ohci, FIREWIRE, VT6306/7/8 [Fire II(M)] IEEE 1394 OHCI Controller
:(4332:33129:4997:12570) pci, r8169, ETHERNET, GA311
:
:
:Filesystem Information
:=================================
:device mtpt type bsize frsize blocks bfree bavail file ffree favail
:-------------------------------------------------------------------
:/dev/mapper/vg_recroom--pc-lv_root / ext4 4096 4096 10971232 9501889 8952206 2752512 2569732 2569732
:/dev/sdb1 /boot ext4 1024 1024 508745 454776 429176 128016 127728 127728
:/dev/mapper/vg_recroom--pc-lv_home /home ext4 4096 4096 5472054 5259411 4984979 1373568 1370954 1370954
:/dev/sdc1 WITHHELD fuseblk UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN
:

Comment 1 Jiri Popelka 2012-05-09 09:51:20 UTC

The reason for this crash is that HPLIP upstream adds its own installator for distros (they keeps ignoring packaging systems of distros) and Fedora-17 is not among "supported" distros in hplip-3.12.4.

I was already investigating this particular crash in hp-diagnose_queues and there doesn't seem to be any simple solution.

Do we actually need this new hp-diagnose_queues thing ?

Comment 2 Tim Waugh 2012-05-09 14:24:37 UTC

I don't see a problem with disabling it until it actually does something useful.

Comment 3 Chresten 2012-05-24 12:32:14 UTC

switch off device

Package: hplip-3.12.4-2.fc17
Architecture: i686
OS Release: Fedora release 17 (Beefy Miracle)

Comment 4 david.minster 2012-06-01 07:14:41 UTC

I just want to print a document, any document.

Package: hplip-3.12.4-2.fc17
OS Release: Fedora release 17 (Beefy Miracle)

Comment 5 Larry O'Leary 2012-06-09 03:29:35 UTC

From HP Device Manager, I selected my HP Photosmart C7100 Series (Fax) device and then selected Diagnose Queues from the Actions tab.

Package: hplip-3.12.4-2.fc17
OS Release: Fedora release 17 (Beefy Miracle)

Comment 6 Silvio Schneider 2012-06-18 18:58:33 UTC

tried before installing the plugin

Package: hplip-3.12.4-2.fc17
OS Release: Fedora release 17 (Beefy Miracle)

Comment 7 Fedora Update System 2012-06-19 10:13:06 UTC

hplip-3.12.6-1.fc17 has been submitted as an update for Fedora 17.
https://admin.fedoraproject.org/updates/hplip-3.12.6-1.fc17

Comment 8 Fedora Update System 2012-06-20 00:35:09 UTC

Package hplip-3.12.6-1.fc17:
* should fix your issue,
* was pushed to the Fedora 17 testing repository,
* should be available at your local mirror within two days.
Update it with:
# su -c 'yum update --enablerepo=updates-testing hplip-3.12.6-1.fc17'
as soon as you are able to.
Please go to the following url:
https://admin.fedoraproject.org/updates/FEDORA-2012-9701/hplip-3.12.6-1.fc17
then log in and leave karma (feedback).

Comment 9 Alex 2012-07-03 18:33:45 UTC

installing laser printer HP 1018 via hplip-gui (started in console as 'hp-toolbox')

Package: hplip-3.12.4-2.fc17
OS Release: Fedora release 17 (Beefy Miracle)

Comment 10 Fedora Update System 2012-07-10 20:56:55 UTC

hplip-3.12.6-1.fc17 has been pushed to the Fedora 17 stable repository.  If problems still persist, please make note of it in this bug report.