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libreport version: 2.0.10 abrt_version: 2.0.10 cmdline: /usr/bin/python /usr/bin/hp-diagnose_queues -r executable: /usr/bin/hp-diagnose_queues kernel: 3.3.4-4.fc17.x86_64 time: Tue 08 May 2012 12:52:50 PM CDT uid: 1000 username: jack backtrace: :core_install.py:437:init:KeyError: 0 : :Traceback (most recent call last): : File "/usr/bin/hp-diagnose_queues", line 250, in <module> : core.init() : File "/usr/share/hplip/installer/core_install.py", line 437, in init : self.distro_name = self.distros_index[self.distro] :KeyError: 0 : :Local variables in innermost frame: :cmdline: '' :self: <installer.core_install.CoreInstall object at 0x1da25d0> :pid: 0 :d: 'python2x' :callback: None smolt_data: : : :General :================================= :UUID: defdfd1b-8529-4b82-bd52-04d7f4831ae8 :OS: Fedora release 17 (Beefy Miracle) :Default run level: Unknown :Language: en_US.UTF-8 :Platform: x86_64 :BogoMIPS: 5009.77 :CPU Vendor: GenuineIntel :CPU Model: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz :CPU Stepping: 11 :CPU Family: 6 :CPU Model Num: 15 :Number of CPUs: 4 :CPU Speed: 2403 :System Memory: 3955 :System Swap: 6015 :Vendor: MICRO-STAR INTERNATIONAL CO.,LTD :System: P35 Platinum(MS-7345) 1.0 :Form factor: Desktop :Kernel: 3.3.4-4.fc17.x86_64 :SELinux Enabled: 1 :SELinux Policy: targeted :SELinux Enforce: Enforcing :MythTV Remote: Unknown :MythTV Role: Unknown :MythTV Theme: Unknown :MythTV Plugin: :MythTV Tuner: -1 : : :Devices :================================= :(32902:10688:5218:29509) pci, None, HOST/PCI, 82G33/G31/P35/P31 Express DRAM Controller :(32902:10689:32902:0) pci, pcieport, PCI/PCI, 82G33/G31/P35/P31 Express PCI Express Root Port :(32902:10544:5218:29509) pci, i801_smbus, SERIAL, 82801I (ICH9 Family) SMBus Controller :(32902:10530:5218:29509) pci, ahci, STORAGE, 82801IR/IO/IH (ICH9R/DO/DH) 6 port SATA AHCI Controller :(32902:10518:5218:29509) pci, None, PCI/ISA, 82801IR (ICH9R) LPC Interface Controller :(32902:9294:5218:29509) pci, None, PCI/PCI, 82801 PCI Bridge :(32902:10549:5218:29509) pci, uhci_hcd, USB, 82801I (ICH9 Family) USB UHCI Controller #2 :(32902:10548:5218:29509) pci, uhci_hcd, USB, 82801I (ICH9 Family) USB UHCI Controller #1 :(32902:10553:5218:29509) pci, uhci_hcd, USB, 82801I (ICH9 Family) USB UHCI Controller #6 :(32902:10550:5218:29509) pci, uhci_hcd, USB, 82801I (ICH9 Family) USB UHCI Controller #3 :(32902:10554:5218:29509) pci, ehci_hcd, USB, 82801I (ICH9 Family) USB2 EHCI Controller #1 :(32902:10556:5218:29509) pci, ehci_hcd, USB, 82801I (ICH9 Family) USB2 EHCI Controller #2 :(32902:10560:5218:29509) pci, pcieport, PCI/PCI, 82801I (ICH9 Family) PCI Express Port 1 :(32902:10568:5218:29509) pci, pcieport, PCI/PCI, 82801I (ICH9 Family) PCI Express Port 5 :(32902:10558:5218:29530) pci, snd_hda_intel, MULTIMEDIA, 82801I (ICH9 Family) HD Audio Controller :(32902:10551:5218:29509) pci, uhci_hcd, USB, 82801I (ICH9 Family) USB UHCI Controller #4 :(32902:10552:5218:29509) pci, uhci_hcd, USB, 82801I (ICH9 Family) USB UHCI Controller #5 :(4098:43544:6023:43544) pci, snd_hda_intel, MULTIMEDIA, Radeon HD 3870 Audio device :(4098:38149:6023:8195) pci, radeon, VIDEO, RV670PRO [Radeon HD 3850] :(32902:10570:5218:29509) pci, pcieport, PCI/PCI, 82801I (ICH9 Family) PCI Express Port 6 :(4358:12356:5218:13405) pci, firewire_ohci, FIREWIRE, VT6306/7/8 [Fire II(M)] IEEE 1394 OHCI Controller :(4332:33129:4997:12570) pci, r8169, ETHERNET, GA311 : : :Filesystem Information :================================= :device mtpt type bsize frsize blocks bfree bavail file ffree favail :------------------------------------------------------------------- :/dev/mapper/vg_recroom--pc-lv_root / ext4 4096 4096 10971232 9501889 8952206 2752512 2569732 2569732 :/dev/sdb1 /boot ext4 1024 1024 508745 454776 429176 128016 127728 127728 :/dev/mapper/vg_recroom--pc-lv_home /home ext4 4096 4096 5472054 5259411 4984979 1373568 1370954 1370954 :/dev/sdc1 WITHHELD fuseblk UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN :
The reason for this crash is that HPLIP upstream adds its own installator for distros (they keeps ignoring packaging systems of distros) and Fedora-17 is not among "supported" distros in hplip-3.12.4. I was already investigating this particular crash in hp-diagnose_queues and there doesn't seem to be any simple solution. Do we actually need this new hp-diagnose_queues thing ?
I don't see a problem with disabling it until it actually does something useful.
switch off device Package: hplip-3.12.4-2.fc17 Architecture: i686 OS Release: Fedora release 17 (Beefy Miracle)
I just want to print a document, any document. Package: hplip-3.12.4-2.fc17 OS Release: Fedora release 17 (Beefy Miracle)
From HP Device Manager, I selected my HP Photosmart C7100 Series (Fax) device and then selected Diagnose Queues from the Actions tab. Package: hplip-3.12.4-2.fc17 OS Release: Fedora release 17 (Beefy Miracle)
tried before installing the plugin Package: hplip-3.12.4-2.fc17 OS Release: Fedora release 17 (Beefy Miracle)
hplip-3.12.6-1.fc17 has been submitted as an update for Fedora 17. https://admin.fedoraproject.org/updates/hplip-3.12.6-1.fc17
Package hplip-3.12.6-1.fc17: * should fix your issue, * was pushed to the Fedora 17 testing repository, * should be available at your local mirror within two days. Update it with: # su -c 'yum update --enablerepo=updates-testing hplip-3.12.6-1.fc17' as soon as you are able to. Please go to the following url: https://admin.fedoraproject.org/updates/FEDORA-2012-9701/hplip-3.12.6-1.fc17 then log in and leave karma (feedback).
installing laser printer HP 1018 via hplip-gui (started in console as 'hp-toolbox') Package: hplip-3.12.4-2.fc17 OS Release: Fedora release 17 (Beefy Miracle)
hplip-3.12.6-1.fc17 has been pushed to the Fedora 17 stable repository. If problems still persist, please make note of it in this bug report.