Bug 82356

Summary:	idiot proofing RFE
Product:	[Retired] Red Hat Linux	Reporter:	Jean-Christophe Diomard-Arrazau <jcdiomar>
Component:	sysreport	Assignee:	Than Ngo <than>
Status:	CLOSED RAWHIDE	QA Contact:	Ben Levenson <benl>
Severity:	medium	Docs Contact:
Priority:	medium
Version:	8.0
Target Milestone:	---
Target Release:	---
Hardware:	All
OS:	Linux
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2003-11-13 14:31:50 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Jean-Christophe Diomard-Arrazau 2003-01-21 16:08:24 UTC

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.0.1) Gecko/20021003

Description of problem:
rfe:
can you please replace "Please mail /tmp/toto.12107.tar.gz to sysreport
with 'System Report' as the subject of the message.
"
by something like "please send the /tmp/toto.12107.tar.gz to the support team
asking for it, thank you"


This is confising for dumb users. Usually we have news from them winging about
non response to their queries  even if we insist  on "please attach the document
in your web interface".

thank you 


jcda


Version-Release number of selected component (if applicable):


How reproducible:
Sometimes

Steps to Reproduce:
1.take a basic customer 
2.ask him to attach a sysreport file in CRM, and put the ticket on "waiting on
customer "
3. Wait for one month
4. Then one of the managers forwards you a flaming email from 
redhat-support, of a customer not happy to have a reply to his
previous email.   


Expected Results:  something less confusing for the customer

Additional info:

Comment 1 Than Ngo 2003-11-13 14:31:50 UTC

It's fixed in 1.3.8.