Bug 82356 - idiot proofing RFE
Summary: idiot proofing RFE
Alias: None
Product: Red Hat Linux
Classification: Retired
Component: sysreport
Version: 8.0
Hardware: All
OS: Linux
Target Milestone: ---
Assignee: Than Ngo
QA Contact: Ben Levenson
Depends On:
TreeView+ depends on / blocked
Reported: 2003-01-21 16:08 UTC by Jean-Christophe Diomard-Arrazau
Modified: 2007-04-18 16:50 UTC (History)
0 users

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Last Closed: 2003-11-13 14:31:50 UTC

Attachments (Terms of Use)

Description Jean-Christophe Diomard-Arrazau 2003-01-21 16:08:24 UTC
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.0.1) Gecko/20021003

Description of problem:
can you please replace "Please mail /tmp/toto.12107.tar.gz to sysreport@redhat.com
with 'System Report' as the subject of the message.
by something like "please send the /tmp/toto.12107.tar.gz to the support team
asking for it, thank you"

This is confising for dumb users. Usually we have news from them winging about
non response to their queries  even if we insist  on "please attach the document
in your web interface".

thank you 


Version-Release number of selected component (if applicable):

How reproducible:

Steps to Reproduce:
1.take a basic customer 
2.ask him to attach a sysreport file in CRM, and put the ticket on "waiting on
customer "
3. Wait for one month
4. Then one of the managers forwards you a flaming email from 
redhat-support@redhat.com, of a customer not happy to have a reply to his
previous email.   

Expected Results:  something less confusing for the customer

Additional info:

Comment 1 Than Ngo 2003-11-13 14:31:50 UTC
It's fixed in 1.3.8.

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