Red Hat Bugzilla – Bug 82356
idiot proofing RFE
Last modified: 2007-04-18 12:50:11 EDT
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Description of problem:
can you please replace "Please mail /tmp/toto.12107.tar.gz to firstname.lastname@example.org
with 'System Report' as the subject of the message.
by something like "please send the /tmp/toto.12107.tar.gz to the support team
asking for it, thank you"
This is confising for dumb users. Usually we have news from them winging about
non response to their queries even if we insist on "please attach the document
in your web interface".
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1.take a basic customer
2.ask him to attach a sysreport file in CRM, and put the ticket on "waiting on
3. Wait for one month
4. Then one of the managers forwards you a flaming email from
email@example.com, of a customer not happy to have a reply to his
Expected Results: something less confusing for the customer
It's fixed in 1.3.8.