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Bug 82356 - idiot proofing RFE
idiot proofing RFE
Product: Red Hat Linux
Classification: Retired
Component: sysreport (Show other bugs)
All Linux
medium Severity medium
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Assigned To: Ngo Than
Ben Levenson
Depends On:
  Show dependency treegraph
Reported: 2003-01-21 11:08 EST by Jean-Christophe Diomard-Arrazau
Modified: 2007-04-18 12:50 EDT (History)
0 users

See Also:
Fixed In Version:
Doc Type: Bug Fix
Doc Text:
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Clone Of:
Last Closed: 2003-11-13 09:31:50 EST
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Regression: ---
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Verified Versions:
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oVirt Team: ---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---

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Description Jean-Christophe Diomard-Arrazau 2003-01-21 11:08:24 EST
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.0.1) Gecko/20021003

Description of problem:
can you please replace "Please mail /tmp/toto.12107.tar.gz to sysreport@redhat.com
with 'System Report' as the subject of the message.
by something like "please send the /tmp/toto.12107.tar.gz to the support team
asking for it, thank you"

This is confising for dumb users. Usually we have news from them winging about
non response to their queries  even if we insist  on "please attach the document
in your web interface".

thank you 


Version-Release number of selected component (if applicable):

How reproducible:

Steps to Reproduce:
1.take a basic customer 
2.ask him to attach a sysreport file in CRM, and put the ticket on "waiting on
customer "
3. Wait for one month
4. Then one of the managers forwards you a flaming email from 
redhat-support@redhat.com, of a customer not happy to have a reply to his
previous email.   

Expected Results:  something less confusing for the customer

Additional info:
Comment 1 Ngo Than 2003-11-13 09:31:50 EST
It's fixed in 1.3.8.

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