From Bugzilla Helper: User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.0.1) Gecko/20021003 Description of problem: rfe: can you please replace "Please mail /tmp/toto.12107.tar.gz to sysreport with 'System Report' as the subject of the message. " by something like "please send the /tmp/toto.12107.tar.gz to the support team asking for it, thank you" This is confising for dumb users. Usually we have news from them winging about non response to their queries even if we insist on "please attach the document in your web interface". thank you jcda Version-Release number of selected component (if applicable): How reproducible: Sometimes Steps to Reproduce: 1.take a basic customer 2.ask him to attach a sysreport file in CRM, and put the ticket on "waiting on customer " 3. Wait for one month 4. Then one of the managers forwards you a flaming email from redhat-support, of a customer not happy to have a reply to his previous email. Expected Results: something less confusing for the customer Additional info:
It's fixed in 1.3.8.