Bug 824167

Summary:	BZ -> SalesForce integration is broken.
Product:	[Community] Bugzilla	Reporter:	Rick Wagner <rwagner>
Component:	Bugzilla General	Assignee:	Simon Green <sgreen>
Status:	CLOSED WORKSFORME	QA Contact:
Severity:	urgent	Docs Contact:
Priority:	urgent
Version:	4.2	CC:	ebaak, jfearn, kbaker, sgreen
Target Milestone:	---
Target Release:	---
Hardware:	Unspecified
OS:	Unspecified
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:	BZ as used with SalesForce.
Last Closed:	2012-06-05 00:26:41 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Rick Wagner 2012-05-22 21:03:34 UTC

Description of problem:
When we associate a SalesForce ticket with a BZ, it no longer shows the ticket information or makes it available.  

It seems to show default values in the External Trackers table.  (Status = 'None', Priority = 'None', Last Updated = 'Never', etc.)

See example at:
https://bugzilla.redhat.com/show_bug.cgi?id=823676

Comment 2 Simon Green 2012-06-05 00:26:41 UTC

This seems fixed now. Comment #1 lists the two most recent entries in the database, and the bug 823676 (as mentioned in comment #0) also seems to be showing the information.

I do know it was an error because I saw bug 823676 with the missing info last week. I'm not exactly sure what change fixed it.

  -- simon